NYC Triborough Express
Experience
Executive Assistant to the Dean/Associate Deans January 2015 – Present
Florida A&M University – College of Education, Office of the Dean
Gore Educational Complex Suite 300 A
Tallahassee, Florida 32307 (850) 599-3045
- Ensure all sign-in logs are complete and contain all necessary information needed by the College of Education, Office of the Dean for statistical purposes.
- Assist the College of Education’s Dean and Associate Deans with all official documents for faculty, staff and students utilizing the upmost level of confidentiality.
- Ensure that all minutes for faculty, department chairs and administrative support meetings are properly transcribed.
- Interact with the Office of Academic Affairs on behalf of the Dean on matters, which concerns the University Provost and Vice President and other Leadership Members.
- Assist/Advise student as it relates to Change of Major, Grade Changes, Class Withdrawals, and Grievances/Complaints
- Maintain College of Education student grievance, appeals petitions or complaints ensuring that the appropriate representative receives the information and returns a resolution in a timely manner according to the policies and procedures of the University.
- Assist director and academic advisors in the Center for Academic Success with various documents.
- Provide students with proper curriculum guides according to their major.
- Interface and communicate with the University Office of the Registrar on various administrative actions for the College of Education such as the submission of curriculum autogens and grade changes.
- Ensure that all faculty members have the proper credentialing documents for accreditation purposes.
- Organize and complete travel arrangements for the Dean, faculty and staff utilizing the University eProcurement purchasing system.
- Arrange and attend college faculty meetings ensuring that the meeting minutes are transcribed and accurate. Responsible for scheduling and calendar management of meetings as it relates to the Dean and Associate Dean.
- Maintain a currant filing systems for all faculty, staff, and students, which contain all documents, which require approval from the Dean of the College of Education.
- Assist the front desk receptionist when needed by answering the multi-line phone system providing exceptional customer service to incoming callers who have various questions as it relates to the policies and procedures of the College of Education, student request or general inquiries.
- Onboarding, New Employee Orientation/Training and supervise work study/OPS students assigned to the College of Education, Office of the Dean.
- Assist Coordinator with special task as it relates to AIM Higher/Black Males College Explorers program.
- Assist Principle Investigators with grant processing and new hire processing of grant personnel. Effectively communicate with PI and staff within the Division of Sponsored Research as it relates to grant stipulation and compliance.
- Assist Dean and Associate Deans with ensuring that the College of Education Office of the Dean and all the departments are compliant with the requirements of SACS (Southern Association of Colleges and Schools).
Night Auditor | Manager on Duty April 2006 – Present
McKibbon Hospitality/Courtyard by Marriott Tallahassee, Florida
Recipient: McKibbon Hotels Education Scholarship Program, 2012-2014
Awards: Marriott “The Spirit to Serve” Outstanding Achievement, 2009
Courtyard by Marriott Excellence Award, 2013
- Functional knowledge of Fosse system
- Reconcile daily shift reports for Front Desk Associates and Bistro ensuring all procedures are according to company standards.
- Assist guest with check in and check out process by accurately entering guest information and payment methods.
- Collect and process payments utilizing cash handling/cash management, credit card or direct billing options. Issue refunds as needed with proper documentation and General Manager approval.
- Prepare various daily reports for General and Assistant General Manager.
- Input and ensure daily reports are accurately transmitted to cooperate office through company acknowledge system.
- Assist guest with scheduling reservations via telephone
- Resolve guest disputes utilizing effective listening and problem-solving techniques
- Provide training for new associates as needed or directed by management
- Supervise night housekeeping staff
- Ensure that guest wake-up calls are accurately entered into multi-line phone system
- Process and submit payment to vendors (special project)
Legislative Intern, Tallahassee, Florida January 2009- May 2009
Office of Florida State Senator, Chris Smith
- Review and reply to all constituents from District 30, Broward County of behalf Senator Smith.
- Prepare all proclamations recognizing and honoring community leaders and organizations
- Research bills and amendments prior to them being present to various committees
- Prepare and submit information to the Senator’s official website such as press releases and E-alerts.
- Assist constituents via telephone regarding any matters.
- Research bills, statutes and laws for compliances and regulation.
Staff Assistant, Tallahassee, Florida December 1999 – January 2007
Manpower transfer to State of Florida
Department of Management Services
- Prepare, prioritize, review, and manage invoices for seven (7) State of Florida telephone systems (SUNCOM)
- Meet with various telecommunications representatives to resolve billing discrepancies
- Prepare, submit, and manage payment documentation to the Office of Finance & Accounting for monthly accounts payables. Monthly payments exceeding $900,000.
- Implement and manage a filing system for all billing and payment records.
- Attend appropriate meetings with venders, telephone companies, and department staff.
- Compile, submit, receive, and reconcile all office supply orders
- Initiate process for a new purchasing card applicant
- Manage and monitor the usage of all purchasing card transactions approving all valid charges with have been appropriately approved.
- Manage monthly reconciliation reports.
- Coordinate and facilitated training as it relates to policies and procedures of the State of Florida Purchasing Credit Card.
- Coordinate the annual Leadership Giving (United Way Campaign) for Executive Team
- Assist Bureau Chief and Section Supervisor with personnel issues such as application screening, background checks, employment verifications, interviews, disciplinary actions and annual performance evaluations, salary determinations and increases.
- Prepare and manage spending plans for each fiscal year and monitor usage of funds for the Division of Enterprise Management.
- Manage all confidential departmental personnel files
- Liaison for State Records Center
- Accompany Bureau Chief and Supervisors to all departmental meetings.
Senior Clerk, Tallahassee, Florida December 1988 – March 1996
State of Florida, Department of Revenue, Office of Child Support Enforcement
Award: Employee of the Month, 1994
- Case Management – make request for reissuance or void of outdated, lost, or stolen child support warrants. Update the case narrative with the correct customer information to ensure that absent or custodial parent file are current.
- Assist customers via telephone and in person with question regarding child support warrants, which have not been received via US mail. Verify mailing address and all other related information to ensure warrants are delivered to the correction location and on time.
- Data Entry- Input all child support payments received in the Office of Child Support Enforcement ensuring that the amounts are input accurately and in a timely manner
- Maintain a high level of confidentially as it relates to customer’s information and data only providing information to authorized persons on client cases.
- Communicate with staff and clients verbally and in writing as it related to the policies and procedures of Child Support Enforcement Collections.
- Utilize a high level of confidentially and security as it relates to Child Support payments and warrants.
