What Are We Trying to Achieve? What Are the Significant External or Internal Challenges, Opportunities, and Issues? Does Our Mission Need to Be Revisited? Who are our customers? – Create a list of primary and supporting customers—volunteers, members, partners, funders, referral sources, employees, and others—both inside and outside the organization who must be satisfied.

Manager Interview Paper

Use the company CDK for the company. Interview-based Paper on the five questions referenced in the Ducker (2015) book. A summary of those questions are attached. Interview questions are

1. What Is Our Mission? – Customer Service… – What Are We Trying to Achieve? – What Are the Significant External or Internal Challenges, Opportunities, and Issues? – Does Our Mission Need to Be Revisited?

2. Who are our customers? – Create a list of primary and supporting customers—volunteers, members, partners, funders, referral sources, employees, and others—both inside and outside the organization who must be satisfied. – What value do we provide each of these customers? – Should We Add or Delete Some Customers?

3. What does the customer(s) value? – What are our customers’ long-term aspirations, and what is our capacity and competency to deliver on those aspirations? – How well does your organization provide what each of your customers considers value? – What do our supporting customers consider value?

4. What are our results? – How Do We Define Results for Our Organization? – To What Extent Have We Achieved These Results? – How Well Are We Using Our Resources?

5. What is our plan? – What Have We Learned, and What Do We Recommend? – Where Should We Focus Our Efforts? – What, If Anything, Should We Do Differently? – What Is Our Plan to Achieve Results for the Organization?