Prepare a professional discussion on how multi agency working could support the service user identified in the case study. Why communication is vital when supporting service users.

Professional commutations

Task 1: Professional discussion (2.1 – 2.3)

You will need to work in small groups for this part of the assessment. Each group will be given a case study. In your groups you will need to prepare a professional discussion which will take place with your lecturer. This discussion must include:

• How multi agency working could support the service user identified in the case study.
• Each member of the group will need to research the role of a social work professional and discuss how they could support the service user.
• Why communication is vital when supporting service users.

You will need to write a brief report evaluating your own performance.

Task 2: Booklet (1.1, 1.2, 3.1, 4.1, 4.2)

You have been asked to produce a booklet for new colleagues regarding effective communication within the team. In your booklet you must include:

• A summary of effective communication skills
• Discussion of two reasons for effective communication skills in social work practice
• Discuss the importance of equality in communication in the client/professional relationship
• Analysis of two situations which may give rise to conflict
• Proposed and justified strategies to manage or resolve the two situations