Entries by Bravister

Identify the touch points that create a customer’s journey — or rather the “experience of the user.”

According to Gibbons (2017), designing a service requires the provider to identify the touchpoints that create a customer’s journey — or rather the “experience of the user.” One tool managers use to understand the customer journey is a service blueprint (nngroup.com). (Links to an external site.) Consider a service experience in your work environment or […]

Analyze the relevance to real-life applications.

Locate a recent article or event (published within the last year) that highlights your relevant microeconomics topic. Use the Hunt Library, newspapers, new stations, or other credible sources to discover how your topic aligns with microeconomics. State the article or event you selected. Identify the microeconomic concept(s). Describe your findings. Analyze the relevance to real-life […]

What characteristics do you think voters look for when choosing a president?

Option 2: What characteristics do you think voters look for when choosing a president? Do you think voters choose the characteristics they are looking for depending on the socioeconomic and political environment – lack of jobs, riots, COVID-19, environmental concerns and other issues etc.? Explain your answer. Be sure to make connections between your ideas […]

What influenced decisions made following your consultation / communication?

Complex decision making In trigger ‘1’, you have identify a complex situation and say why it is complex, what communication/consultation model used to make decision. Were they useful or not? Then trigger ‘2’: what influenced decisions made following your consultation / communication? Talk about the following: – patient diagnosis? – patient wishes? – relative wishes? […]