Evaluate the relative merits of how sales structures are organised, and recognise the importance of ’selling through others’.

1  Demonstrate an understanding of the principles of sales management.

2  Evaluate the relative merits of how sales structures are organised, and recognise the importance of ’selling through others’.

3  Analyse and apply principles of successful selling.

4  Demonstrate an understanding of the finance of selling.

Assignment Brief and Guidance:
You are the Sales Manager for a large international organisation [choose a company that you can obtain information on easily] and once a year there is an international sales meeting with all the sales representatives from around the world. It is a 3-day event and consists of numerous meetings, presentations and symposiums. This year , you have now been asked by your Sales Director to write a report that will be given out at the annual sales conference. The report will focus on the principles of of sales management, relative merits of how sales structures are organised,  V principles of successful selling  and the importance of developing sales strategies that yield profitability for the organisation.

Task-1 (LO 1&2&3&4)

You will need to produce a report to be given to all the delegates at the meeting and it must cover the following:

An introduction to the organisation as well as the sales figures.

You need to examine the key principles of sales management in relation to the importance of sales planning, methods of selling and sale reporting .Furthermore, you need to also evaluate how principles of sales management will be different in response to consumer and business buying behaviour.

You need to evaluate the benefits of sales structures and how they are organised using specific organisational examples.You need to also explain the importance and the advantages of the concept of ‘selling through’ others.

Furthermore, you need to also critically evaluate the implementation of different types of sales structures using specific organisational examples (e.g. geographic, marketing, product sales). Make sure you produce a coherent, fully justified critical evaluation based upon a comprehensive understanding of sales management, structure and selling techniques within an organisational context

Analyse the key principles and techniques for successful selling and how they contribute to building and managing customer relationships in application to specific organisational examples.Besides,  critically analyse the application of successful selling principles and techniques in application to specific organisational examples.

Explain the importance of developing sales strategies that yield highest profitability and incorporating account management within sales structures. You need to also evaluate how core finance principles and successful portfolio management can lead to increased profitability and a competitive edge. Critically evaluate and make recommendations on how sales structures and approaches can improve financial viability.

Assignment Guidelines

Submit a soft copy to Turnitin on the submission date. Use Normal script of a proper font size 12.

Attach the front sheet of this assignment brief to your work for assignment submission with signatures on the statement of authenticity.

Assignments submitted after the deadline will not be accepted unless Extenuating Circumstances Form is submitted with third party evidence.

Collusion and Plagiarism must be avoided. (For further details please refer to Academic Misconduct Policy and Procedure; Plagiarism Handbook, all available on Moodle)

Start each answer on a new page and pages should be numbered. Highlight each question clearly. Include a Bibliography at the end of the assignment and use the Harvard referencing system.

All work should be comprehensively referenced and all sources must be fully acknowledged, such as books and journals, websites (include the date of visit), etc.

In order to pass you need to address all the LOs and meet all the PASS (Ps) criterions within the LO.

In order to get a merit you need to address the characteristics of Pass and then M1, M2 ,M3 and M4

In order to get a distinction you need to address the characteristics of Pass, Merit and then D1, D2 and D3.

 

 

 

 

 

 

 

Identify and expand on an example of an organization utilizing predictive analytics in some way to their benefit.

DO NOT WRITE ABOUT THE FOLLOWING:
– NETFLIX
– TWITCH
– TIKTOK
– GOOGLE
– SNAPCHAT
– YOUTUBE
– DISNEY+
– WHATSAPP
-HULU
– SPOTIFY
– FACEBOOK
For this discussion, identify and expand on an example of an organization utilizing predictive analytics in some way to their benefit. For full credit, touch on key aspects: What type of analytics (methods/algorithms) did the organization use?
What benefit was gained over non-analytical approaches?
To get you started you can check out the Beer & Diapers link which is associated with how Walmart uses analytics! Or check out the article regarding Target and how they used analytics to link purchasing baby items to pregnant shoppers. headings
-APA references and citations

Who did you to speak to or contact to test your assumptions AND what were the “top” two or three findings from the testing AND resulting changes to BMC

Pitch a business idea (e.g healthy bar)

Try to cover as many aspects of the Business Model Canvas as possible but definitely should address:
o What is the problem / unmet need being responded to / what is your solution/idea?
o Who is experiencing it / who are your most important customers?
o What is the scale / size of the opportunity / market: what trends?
o What are your main assumptions?
o Who did you to speak to / contact to test your assumptions AND what were the “top” two or three findings from the testing AND resulting changes to BMC
o How will it make money?
o What are the key activities / resources to get the business off the ground?
o Competitors? Who are they / how are you different?
• Some general relevant financial information e.g. major costs, main sources of income

List the conditions associated with successful employment for each of these two demand forecasting techniques.

Learning Activity #2 Forecasting and HR Demand Worksheet

Preamble: The Family Coffee Shop

In these challenging times during the pandemic of 2020, small and medium size retail businesses have been hard hit in determining supply and demand requirements.  In this scenario you have a friend who owns and runs a small privately run coffee shop that specializes in specialty coffees and homemade pastries that are made daily. At capacity, the coffee shop requires four staff to serve all the customers. While the coffee shop has been getting busier and busier prior to the pandemic. Since the pandemic began in March 2020, your friend had found it challenging to have the right number of staff working depending on current restrictions for entry into the shop. Sometimes when only one person is working, they may be overwhelmed with takeout orders, and other times when pandemic restrictions are loosened the three or four people working stare into a mostly empty (25% of occupancy) coffee shop. When staff aren’t working, the coffee shop is losing money, and the staff aren’t earning wages and tips. Without a full income from servicing clients, the better serving staff move to more established and busier coffee shops in the area, so the quality of workers is suffering from this poor scheduling.

Using what you know about forecasting demand answer the following 3 questions.

What advice would you offer to your friend to solve this scheduling issue?

(3 Points)

How can your friend better monitor this ever-changing environment? (2 Points)
What can they offer to the experienced servers to retain and satisfy their needs? (3 Points)

The Delphi technique and the nominal group technique (NGT) are often used to facilitate creative and innovative solutions to HR demand issues. Answer the following 3 questions.

What are the similarities and differences between the two methods? (4 points)
List the conditions associated with successful employment for each of these two demand forecasting techniques.  (4 points)
Which of these two demand forecasting techniques would you use for your friend’s coffee shop? (4 points)

 

What Christian lessons and biblical truths you understand from the Bible verses that can be useful for you as a Christian operations executive

Read Genesis, Chapters 6-8 about Noah and the Flood. Reflect on this Bible story and its implications to OSCM principles. What Christian lessons and biblical truths you understand from the Bible verses that can be useful for you as a Christian operations executive/consultant. Post one dialogue about 300 words in length.

Name the hotel company that Kemmons Wilson opened in 1952 and explain how he revolutionize the hotel industry?

Hospitality Icon

Recognizing industry leaders since 1996, the Hospitality Industry Hall of Honor is an exceptional educational resource for students pursuing careers in hospitality management, for people working in the profession and for individuals interested in one of the world’s leading industries.

The more than 60 men and women who’ve been inducted into the Hall of Honor— names like J.W. Marriott, Conrad N. Hilton, Ray Kroc, Ernest and Julio Gallo, Walt Disney and Vernon Stouffer— represent the world’s most successful hospitality companies and most recognizable brands.

Since 2016, Hilton College hosted a formal reception, induction ceremony and dinner for a new class of inductees. Those events, along with a series of industry-related “Think Tanks,” were planned and executed by a team of student managers for the last then years.

The Hall of Honor Gallery, located off the main lobby of the Hilton University of Houston, features specially commissioned portraits of each inductee by artist Robert Lapsley. Personal papers, memorabilia and corporate histories are archived and displayed in the Massad Family Library Research Center and Hospitality Industry Archives at Hilton College to memorialize the inductees’ achievements and leadership — providing a lasting tribute to the companies they conceived and built during their lifetimes.

Part I:  Hilton College Industry Hospitality Hall of Honor industry icon search.  Using the link below answer the following questions about industry icons related to the lodging industry.  This link will take you directly to the list of inductee portraits.  From there you can click on the name under the portrait and it will take you to that person’s bio.

https://www.uh.edu/hilton-college/About/Hospitality-Industry-Hall-of-Honor/Inductees/

  1. Name the hotel company that Kemmons Wilson opened in 1952 and explain how he revolutionize the hotel industry?
  2. Name the data base that Randy & Carolyn Smith created.  How does this data base assist hotels?  Do hotels still use this report today?
  3. Name ONEother industry icon from the list that made an impact on the lodging industry.  Name the person, the year they were inducted, the company they worked for and describe in 1-2 complete sentenceswhy you think they were an influence on the lodging industry. 

Part II: Answer the following questions about the Hospitality Industry Archives and Hilton Legacy Exhibit using the links below.

  1. Where is the Hospitality Industry Archives located?  Name 3 items you can find in the archives.

https://www.uh.edu/magazine/2015-fall/making-an-impact/a-unique-collection.php

  1. After viewing the History of Firsts and Innovators picture slide show https://hiltonlegacy.com/exhibit5/

Name; three “firsts” that Hilton lead in the hotel industry.

Discuss the merits of. pushing hard on social. media and other traditional methods.

Scenario:
You are the change management consultant for a small traditionally based SME family business in food manufacturing (making simple bakery products) employing just over 100 people. They are currently losing money but have a reputation for good quality.

Required:
1) Sustain acceleration – discuss the merits of. pushing hard on social. media and other traditional methods. Continue to work on process improvements, system structures in order to achieve the desired outcomes. (150 words)

2) Institute change – continual improvement cycle, removal of old habits and let the new ones become the new normal. (150 words)

3) what they can learn from Gregg’s (Greggs plc is a British bakery chain). (150 words)

Critically evaluate the difference between organisational learning and a learning organisation.

Critically evaluate the difference between organisational learning and a learning organisation.

 

How will you improve AHT (Average Handling Time) for both your team and the department whilst maintaining great customer outcomes, balancing the current department priorities and embedding recent and future projects

“How will you improve AHT (Average Handling Time) for both your team and the department whilst maintaining great customer outcomes, balancing the current department priorities and embedding recent and future projects”.

Some information which may be useful :

make sure you know how to use computer tools – TIA / Cathie / Compass / Excessive Servicing
use knowledge base – gets you the right answer as quickly as possible.
take advantage of internal communications
learn how to be directive to the point – explain in 1 statement
Be open for coaching – best practices
Listen to your calls – what could you do better, how do you think it well, what do you need to improve on?
1. Signposting – In a moment i will need to take a few details…
2. Screen Pop – Use the customer information the system makes available – pre populated
3. Quality Focus – around AHT – Identyfying conversation time which doesnt benefit the customer
4. Call Routing
5. Look at transfer rates – identyfy call types with transfers and coach
6. Lower Attrition – recognise and reward best performance – SME roles
7. Coach Agents – Abbreviations – speed up logging of call info
8. Watch out for agent tricks – ensure call work isnt used as a break.
9. Call Timer.
10. Quartile Analysis – examine variants – replicate behaviour from best performers.

Focusing on coaching and efficiency of the team, identifying any gaps in knowledge/training etc….
Understand if call work or talk time is the issue – as obvs if its call work you can reduce their AHT without impacting the customer outcome.
Maybe focus on SBS coaching so that you can identify efficiencies they can make in their calls without the customer being impacted – identify obvious development needs with system use for example which again wouldn’t impact the customer
Tools – Project Compass – which is a tool available to agents to help locate the customer which helps reduce AHT.