Explain how implementing Total Quality Management (TQM) can develop solutions to resolve Sleek Motors’ issues with meeting the standards and/or make changes to processes or behaviors.

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In this project, you will gain an understanding of the control function in a business setting. You will compare actual performance with standards, and measure the progress toward the organizational goals, addressing any deviations through corrective action.

Outcome Met by Completing This Assignment

develop measures and assess outcomes against plans and standards to improve organizational effectiveness
How to Set Up the Paper

Create a Word or Rich Text Format (RTF) document that is double-spaced using Time News Roma 12-point font. The final product will be 3-4 pages in length excluding the title page and reference page. Write clearly and concisely.

Create a title page with a title, course number and section, your name and the instructor’s name.

Scenario

The following chart displays the results of the first year’s production of a new electric-car produced by Sleek Motors. The table was created from data supplied by the company’s entire production department managed by Isaac Newton, as a means of controlling production output. You recently joined the production department as a quality assurance associate after graduating with a degree in business. Your manager, Thomas has asked you to do an analysis on the first year’s production results. Thomas indicated that this information will be used by the Vice President in his evaluation of areas of improvement, change, or processes used by the production department in the production of the mini-car. The company aims for the highest possible quality products for consumers.

The chart below describes the standards set by the department and the results for each branch of Sleek Motors. A comparison of the standard to the results allows the reader to form conclusions about the success or failure of the production department to meet the goals envisioned by the company. It also allows the reader to recognize patterns from the data from which conclusions can be drawn as to the relationship between elements (e.g. cost expended vs time expended; those who spent more time had a higher cost).

Metrics Standard Fort Wayne Georgetown Koenigsegg Kansas City Lingotto
Total Cost to Manufacture (per unit) 13,500 15,250 14,100 12,750 16,000 14,250
Manufacturing Cycle Time (time to complete single vehicle – in hours) 15 18 16 12 12 14
Yield (percentage of cars produced to specifications first time without rework) 98% 99% 97% 96.50% 97.50% 95.15%
Defective Rate/Recall Rate 2% 1% 3% 3.50% 2.50% 4.85%
Scrap Rate 2% 3% 4% 2.50% 2% 1.90%
Average Production Downtime 0.50% 1% 1.50% 0.75% 0.50% 0.75%
Training Time (hours per month) 8 6 3 5 7 4
Shipping Problems/Damage (per 10,000 units) 1 2 4 2 1 3
Safety Incident per Employee 1.50% 2.25% 0.75% 3% 2% 1.90%
Number of units manufactured per year 45,000 43,000 27,000 42,500 48,000 45,500
Utilization Rate (Capacity rate facility is utilizing during available production time) 81.82% 78.18% 49.09% 77.27% 87.27% 82.73%
Use the following headings and instructions to complete the project:

Introduction

Write an Introduction paragraph. The Introduction paragraph is the first paragraph of the paper and will be used to describe to the reader the intent of the paper explaining the main points covered in the paper. This intent should be understood prior to reading the remainder of the paper so the reader knows exactly what is being covered in the paper.
Consider writing the introduction last to ensure that all of the main points are covered.
Controls

1). Explain what control means in a business setting.

2). Explain why Sleek Motors needs to be concerned with the results for the electric-car.

Standard Specifications

1). Compare the actual performance with the standards for the electric-car drawing conclusions from what is evident from the data in the table. Make sure to discuss each standard and explain the results for each branch.

2). Analyze the deviations between the branches and the standards for each metric.

3). Determine whether more control is necessary or if the standard should be changed. Explain the reasoning.

Corrective Action

Explain how implementing Total Quality Management (TQM) can develop solutions to resolve Sleek Motors’ issues with meeting the standards and/or make changes to processes or behaviors.
Conclusion

Create a concluding paragraph. The Conclusion summarizes the main topics discussed in the paper.
References

Review the Paper

Read the paper to ensure all required elements are present.

The following are specific requirements that you will follow. Use the checklist to mark off that you have followed each specific requirement.

Checklist

Specific Project Requirements

Proofread your paper

Read and use the grading rubric while completing the paper to ensure all requirements are met that will lead to the highest possible grade.

Third person writing is required. Third person means that there are no words such as “I, me, my, we, or us” (first person writing), nor is there use of “you or your” (second person writing). If uncertain how to write in the third person, view this link: http://www.quickanddirtytips.com/education/grammar/first-second-and-third-person.

Contractions are not used in business writing, so do not use them.

Paraphrase and do not use direct quotations. Paraphrase means you do not use more than four consecutive words from a source document. Removing quotation marks and citing is inappropriate. Instead put a passage from a source document into your own words and attribute the passage to the source document. There should be no passages with quotation marks. Using more than four consecutive words from a source document would require direct quotation marks. Changing words from a passage does not exclude the passage from having quotation marks. If more than four consecutive words are used from source documents, this material will not be included in the grade.

You are expected to use the research and weekly course materials to develop the analysis and support the reasoning. There should be a robust use of the course material. Material used from a source document must be cited and referenced. A reference within a reference list cannot exist without an associated in-text citation and vice versa. Changing words from a passage does not exclude the passage from having quotation marks.

Use in-text citations and provide a reference list that contains the reference associated with each in-text citation.

You may not use books in completing this problem set unless part of the course material. Also, do not use a dictionary, Wikipedia or Investopedia or similar sources.

Provide the page or paragraph number in every in-text citation presented. Since the eBook does not have page numbers, include the chapter title and topic heading. If using a video, provide the minutes and second of the cited material.

Review the article below and write a paper on the supply chain disruptions caused by the COVID-19 virus.

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Review the article below and write a paper on the supply chain disruptions caused by the COVID-19 virus. Focus your work on the disruptions related to the food supply, medical equipment needs, and the overall impact on the supply chain transportation. Below you will find a few articles. Make sure to search and review 7-10 articles total. https://www.cnn.com/2020/04/20/business/below-zero-oil-gasoline-prices/index.html https://www.supplychaindive.com/news/coronavirus-resilience-planning/575216/ https://www.nytimes.com/2020/04/13/business/coronavirus-food-supply.html?smid=em-share https://www.supplychaindive.com/news/coronavirus-survey-us-companies-shipments-after-production-stops/575026/

In the essay, give three factors as to why industrial psychology is important in business management. Explain how industrial psychology is important in business management.

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1. Explain how industrial psychology is important in business management.

2. Essay must have two introduction paragraphs, three main body paragraphs, and a conclusion.

3. In the essay, give three factors as to why industrial psychology is important in business management.

4. Identify five resources.

Discuss the answers to your Ethical/Social Issues question (from a strategy/policy perspective).

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Integration of Faith and Learning Paper Instructions

  • Review the Thompson text and apply your knowledge of strategy/policy and your Christian worldview.
  • Search the Bible (either the Old or New Testament) for a Bible verse(s) that would guide you in answering the Ethical/Social Issues question you have chosen.
  • In a minimum of 800 words, discuss this Bible verse and your Christian worldview as they relate to your chosen Ethical/Social Issues questions. NOTE: To earn better than a minimum grade (B) in grad school, you must go beyond the minimum and it must be considered excellent work.

A suggested format for this assignment is as follows:

  1. First section: Discuss the answers to your Ethical/Social Issues question (from a strategy/policy perspective).
  2. Second section: State your Bible verse and then discuss the verse(s). To properly address this section, it will require biblical research to put your verse(s) into context for the next section.
  3. Third paragraph: Discuss/analyze the importance of the Bible verse in addressing your chosen question from a Christian worldview perspective.

Submit this assignment by 11:59 p.m. (ET) on Friday of Module/Week 7.

What makes up organizational culture? Briefly describe its components. Name a company with a visible organizational culture. What do you think are the company’s values? Has the culture contributed to the organization’s performance? Explain.

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Part1: What makes up organizational culture? Briefly describe its components. Name a company with a visible organizational culture. What do you think are the company’s values? Has the culture contributed to the organization’s performance? Explain.

Part2: Jean-Paul, an entrepreneur, employs 20 people, whom he supervises personally. However, within a few years, the company will likely employ 200+ people in production, sales, engineering, and administration due to the growing success of the company’s new products. Jean-Paul likes the current structure and wants to avoid other forms of departmentalization. Should Jean-Paul consider other forms of departmentalization as the company grows larger? Why?

Don’t forget to ask your classmates questions and return to the discussion throughout the week to answer questions posed to you.

A complete initial discussion post will consist of a response to both parts I and II. Make this as one post. Then, respond to your classmates posts.

Discuss the obstacles that Dell faces for survival and success due to globalization. Support your answer with discussion and relevant example.

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Instructions:

  • Fill in the pt3 form and make sure to fill all information correctly including your ID, section and tutor.
  • Write all your answers on the same pt3 document.
  • Answer each question separately. Write one essay for each question.
  • Make sure to label your answers with the question number.
  • Do not write the questions in your answer document.
  • Make sure that your answers are within the wordcount.
  • You must upload your answer document to the LMS by the cut-off time.

Plagiarism

According to the Arab Open University By-laws, “The following acts represent cases of cheating and plagiarism:

  • Verbatim copying of printed material and submitting them as part of the Take Home Exam without proper academic acknowledgement and documentation.
  • Verbatim copying of material from the Internet, including tables and graphics.
  • Copying other students’ notes or reports.
  • Using paid or unpaid material prepared for the student by individuals or firms.
  • Utilization of, or proceeding to utilize, contraband materials or devices in examinations.”

 

Penalty on plagiarism

The following is the standard plagiarism penalty applied across branches as per Article 11 of the university by-laws:

  • Awarding of zero for an assignment wherein more than 20% of the content is plagiarized.
  • Documentation of warning in student record.
  • Failure in the course to dismissal from the University.

Dell

In January 2006, Dell, the world’s largest computer maker, announced plans to setup its fourth call center in India. The company already employs over 10,000 people in its Indian call centers, which provided a telephone help desk service to its many thousands of customers around the world. Like many other Western companies, Dell was attracted to India by the abundance of low-cost English-speaking workers, many of whom are well qualified and highly IT literate. Locating call centers in India sounds like a good deal all round. Customers get access 24 hours a day, 7 days a week wherever they are in the world, companies are able to reduce costs, and workers in a developing country get jobs.

However, not everyone is happy. Niels Kjellerup, Publisher and Editor of The Call Centre Managers Forum, an online chat room for call center managers, argues that the rush to outsource customer contact operations to cheaper locations has resulted in the worst of management practices in US and UK call centers being exported as ‘World Class Call Centre Practice’ in countries like India. He says that too often what is seen in India is bad customer service delivered cheaply. He claims that many Indian call centers are run as sweatshops with intelligent people being treated like cattle. Call center managers with little or no previous experience adopt ‘idiotic vendor measures’ such as ‘how many calls’ and ‘how short’, which simply result in the delivery of poor levels of customer service.

Agents are required to work nine and a half hours a day, but typically work anywhere from 12 to 16 hours. Processing 28 calls an hour is mandatory. Another target is to ensure that no customer calls back within seven days. The informant claimed that there are few, if any allowances for time off, even for doctor visits, sick days or handling family emergencies.

Answer the three following questions:

Question 1 (30 marks, maximum 300 words)

When a business expands its operation into other countries, the impact of globalization on human resource development and management is significant.

  1. What role does HRM play for Dell? Support your answer with examples. (15 marks)
  2. Discuss the obstacles that Dell faces for survival and success due to globalization. Support your answer with discussion and relevant example. (15 marks)

Question 2 (35 marks, maximum 300 words)

A traditional view of globalization is that it involves rolling out the same offering across the globe using the same ingredients, brand name and marketing communications. However, organizations have realized that they need to adapt their offerings and communications to local preferences and conditions.

By using B207B course material and other resources such as Dell website, discuss what is the difference between globalization and customization in marketing segmentation and marketing mix in relation to Dell Computers.

Question 3 (35 marks, maximum 300 words)

Globalization increases connections among people around the globe, both narrowing and widening the differences between them in various ways. On the one hand, increases in trade and communication bring closer awareness among consumers and workers of many brands and businesses’ activities, but on the other hand, it has negative effects on the global marketplace.

Required: Discuss the key negative effects of the global marketplace. Support your answers with examples in relation to Dell.

Critically discuss whether the company puts any particular emphasis on any particular Principles – or whether the 10 Principles are reported upon equally?

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SCoRE Module MHN222568-19-B

Individual Assignment – Suggested Report Structure (Version 1)

Background:  The individual assignment carries a weighting of 70% of marks for this module, and has a submissio.  The module handbook contains details of marking criteria, and students should use this marking grid to inform the design and writing of their reports.  Submissions are to be made inside Turnitin, with the appropriate cover sheet, and appendices.

The Task:  Students have been allocated a company – normally a corporate member of the United Nations Global Compact initiative, and been asked to critically analyse the company’s reporting on its corporate responsibility and sustainability activities and impact. Students are asked to undertake this critical analysis with reference to Global Reporting Initiative metircs (using WikiRate), the UN Global Compact 10 Principles;  the SDGs, and academic literature on what constitutes good practice in reporting. The task has three phases, each with a deadline:

Phase 1: Deadline Friday February 21st – Completion of WikiRate research on an allocated company, using the company’s latest available sustainability and/or UN Global Compact CoP Report.  In this phase, students will familiarise themselves in general terms with the organisation under study, its main products and/or services, the scale and scope of its operations, its latest sustainability report, and its level of commitment to ‘sustainability’ as self reported using GRI metrics.  The outputs of this phase are:

  • an upload of the company’s latest sustainability report in to the GSBS WikiRate project page;
  • an understanding of metrics for corporate responsibility and sustainability reporting;
  • identification and analysis of the extent of sustainability self-reporting using GRI metrics;
  • a summary spreadsheet of WikiRate GRI metrics for use in the individual report;

Phase 2: Deadline Friday – Verify the accuracy of the WikiRate research carried out by a fellow student, by going in to and checking whether the analysis and reporting done by a fellow student is accurate, or whether something has been overlooked.  Student needs to check answers, and cited page numbers, and check unknowns to see whether they are really unknown!

End of Phase 2: – Post a confirmatory statement (following instructions inside the Discussion Board) inside the discussion thread entitled “Individual assignment – WikiRate Section: Student Confirmation Statements of WikiRate Research Undertaken”.

Phase 3: From March 6th to Submission Deadline

Ensure that you participate in the SCoRE academic writing lecture, run by the LDC, on March 25th.

  • Research materials on the UN Global Compact website – UNGC 10 Principles
  • Read academic papers (GCU Learn) about corporate reporting of CSR (useful for critical evaluation)
  • Review lecture materials for things to look for in sustainability reports

Design and write your report  – raise any emerging questions in your seminar class(es)

Suggested Structure of Report (add as required and use your discretion). To be used in conjunction with the Individual Assignment Marking Grid (see module handbook).

Executive Summary (Not in word count) – brief and succinct – good ½ page – last thing you write!!!

  1. Purpose of the report (brief description); What and how did you do it? Which report did you use?
  2. Tabular summary of the company (Name, HQ, Time in UNGC, No. Employees, Turnover, Products/Services;
  3. Brief overview: to include name of report; year; length of report (no. of pages); no. of sections; any special section summarising GRI metrics and/or reference to the UN Sustainable Development Goals?
  4. Summary conclusion: based on what you have found in your report, do you feel that the company is committed to being a good corporate citizen, following UNGC guidelines – or do you feel the company is greenwashing / blue washing? In either case, explain briefly why.

WORD COUNT STARTS HERE! Point 5 – 350 WORDS

  1. Brief summary and critical evaluation of your primary WikiRate research, using the spreadsheet to inform your analysis and evaluation (No. of metrics reported, which ones (not), etc..); Summarise any differences in the number and/or extent of metrics reported by the company in the previous year (e.g. commenting on whether reported metrics are biased towards environmental, social or are balanced); If you wish, benchmark the no. of metrics reported by your company, with the number reported by another organisation in the same sector….is it a similar number? Different? What does this tell you? May be add a short section where you talk about any differences with the (2nd) company whose data you verified?
  2. Description and critical evaluation of quality and comprehensiveness of reporting against the 10 UNGC Principles (and the SDGs); Does the firm report explicitly against each of the 10 Principles? Does it discuss its contribution to the SDGs? Does it report against the SDG’s? (Read UNGC article from GCU Learn (Lecture 2) to help you to understand the relationship between the 10 Principles and the SDGs. Critically discuss whether the company puts any particular emphasis on any particular Principles – or whether the 10 Principles are reported upon equally? How does this map against what you found when researching GRI metrics inside WikiRate? Guidelines for Word Count Point 6 : 1000
  3. Conclusion: drawing together your critical evaluation of the report overall, and what it tells the reader about the company’s commitment to both the letter and spirit of UN Global Compact Principles. If you were to imagine an “Ideal Report” – how far off such an ideal report is your company’s?  To what degree do you feel that the company is following UN Global Compact Advice on Communication on Progress (CoP) reporting (download and read UNGC Advice on CoP Reporting form the UNGC website)? Please access and read UNGC reporting guidelines (from UNGC website and also article provided in GCULearn on integration of reporting on the 10 Principles and aligning with GRI Metrics) and also read a selection of academic articles about corporate reporting, available in GCULearn (see Week 2 Lecture materials and readings).  Maybe conclude with some well-supported argument as to whether the company you are looking at appears from its reporting to be very clearly committed to the 10 Principles of the UNGC – or whether you feel that there may be aspects of ‘greenwashing’ or ‘bluewashing’ in the report.  Make sure that you back up any statements with reference to specific sections of the report. Ask for seminar tutor for guidance.  Guidelines for Word Count Point 7: 650

Appendices (mandatory, but not included in the 2000 word count)

  1. Spreadsheet summary of WikiRate research, clearly formatted with a clear header;
  2. Scanned copy of cover page of sustainability/annual/CoP report uploaded to WikiRate;
  3. Anything that you could not fit in to main body of report, but you would like assessor to see;
  4. A 200 word reflective piece on what you have learned on this assignment, and how you found doing the assignment.

What attribute did you particularly identify with or rate as more important than the others? Why?

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Select one transformational attribute of Carol Evans of Working Mother Media that positively affected the leader’s organization. How did Carol Evans illustrate this attribute? Use material found in the text and your own research to explain how the transformational leader’s performance and behaviors impact his or her organizational roles and functions.

Here are some suggested topics for discussion:
Do you think these attributes are critical for successful leadership? Why or why not?
Can anyone learn these behaviors, or are they innate aspects of one’s personality?
What attribute did you particularly identify with or rate as more important than the others? Why?

Demonstrate an understanding of the progression of the leadership field and the ways in which our thinking has shaped research.

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Coursework Title:

Case Study Analysis

Task Details/Description:

A case study will be provided during Term 2 which you will be required to analyse using the relevant theory and research. You are asked to apply theory and research covered in the second half of the module (i.e. Term 2), in order to address the below questions. In order to do well, you need to go beyond the module content and supplement your answers with wider academic readings.

  1. Critically discuss some of the key changes made by Camilla and describe why they were effective, with support from the relevant theory and extant academic literature. (It is recommended you focus on 2 or 3 changes in your answer).  (50%)
  2. Critically evaluate Camilla’s leadership by focusing on any two of the following topics. Based on your evaluation, provide recommendations on how she could be more effective and accepted (50%)
  3. Strategic Leadership
  4. Nationality/ National Culture
  5. Gender

Module Learning Outcomes Assessed:

  • Apply theoretical, empirical and experience-based knowledge of leadership to explain effective leadership in practice.
  • Demonstrate the analytical skills necessary to evaluate the strengths and weaknesses of theoretical, empirical and experience-based approaches to leadership.
  • Demonstrate an understanding of the progression of the leadership field and the ways in which our thinking has shaped research.

Presentation Requirements:

Word Count: 2,000 words (+/- 10%); tables, figures, any appendices and the reference list are not included in the word count.

Font Size: 12

Margins: 2.54cm

Line Spacing: 1.5

Identify and discuss an item of personal property that you plan to purchase within the next 12 months.

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Identify and discuss an item of personal property that you plan to purchase within the next 12 months. Write a short response talking about what the item is and what your plans are to fund the purchase. If you expect to borrow the money needed to make the acquisition, discuss how the use of credit can be secured using the item as collateral.