Demonstrate an understanding of how support processes can affect the customer experience. Identify any essential support processes that were required in the customer journey of Dr Dao.

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Task One [1000 words, 30 marks]

Using secondary research, provide an overview of United Airlines. Include its history, the demographic profile of its target market and any global consumer trends it follows.

  1. Overview [250 words]

When was the company created? Where do they operate? How big is the airline? Where are there headquarters? Who is the chairman and CEO?

  1. Demographic pROFILE OF A united airlines CUSTOMER [250 words Using market segmentation theory, describe a typical United Airlines customer.
  1. United airlines CONSUMER TRENDS [250 words]

Identify any trends that United Airlines leverage. Use a consumer trend report.
Provide written or visual evidence

  1. united airlines CUSTOMER EXPECTATIONS [250 words]

Using your research, describe the likely expectations of a United Airlines customer.

Task Two [2000 words, 60 marks]

Based on evidence from your secondary research, create a service blueprint to depict the journey of DR DAVID DAO. Using the blueprint, identify where the service failure occurred and outline the consequences.

  1. CUSTOMER JOURNEY [500 words]
    Demonstrate an understanding of customer journey mapping and service blueprint theory including its purpose and the benefits an organisation can derive. Determine the key stages in Dr Dao’s customer journey.
  2. Physical Evidence [300 words]

Demonstrate an understanding of the physical environment on customers including relevant theories. Identify the physical evidence in Dr Dao’s customer journey.

  1. ‘ON STAGE’ INTERACTIONS [300 words]

Demonstrate an understanding of the importance of interactions between customer service employees and customers including relevant theories. Identify any interactions between Dr Dao and customers.

  1. ‘BACK STAGE’ INTERACTIONS [300 words]

Demonstrate an understanding of the importance of backstage interactions including relevant theories. Identify any backstage interactions in the customer journey of Dr Dao.

  1. Support processes [300 words]

Demonstrate an understanding of how support processes can affect the customer experience. Identify any essential support processes that were required in the customer journey of Dr Dao.

  1. service blueprint

The service blueprint needs to be clear and logical. Template available on the VLE.

  1. SERVICE FAILURE AND RECOMMENDATIONS [300 words]

Demonstrate an understanding of service failure theory and identify where there were failures in the customer journey of Dr Dao. Make recommendations on what they could have done better.

Reference LisT [10 marks]

To secure these marks you are required to list your sources here and to use citations in the text that follow the correct technique. Ten sources minimum is expected. A link to the referencing guide can be found on the VLE.

Example:
Hudson, S. and Hudson, L., 2017. Customer Service for Hospitality and Tourism. Oxfordshire: Goodfellow Publishers Ltd.

Discuss the impact of changing technologies and social media on the distribution of tourism products and the role of the customer in the delivery of tourism services.

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  • Discuss the impact of changing technologies and social media on the distribution of tourism products and the role of the customer in the delivery of tourism services.
  • Your essay must be theoretically informed and we would expect extensive use of academic literature within the essay. This literature should provide the foreground of the essay and be the basis for subsequent analysis.
  • Non-academic references (reports/websites) are permitted but these must be properly cited and referenced and be used primarily to illustrate issues derived from your review of academic literature.
  • Your word limit[1] for this assignment is 3,000 words. At least fifteen journal articles should be cited.

[1] The word limit does not include tables/figures/appendices/references

How have your managerial responsibilities changed and progressed throughout your career?

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Please respond to the following four questions in your essay:
Why do you want to apply to the MBA program?
How have your managerial responsibilities changed and progressed throughout your career?
In the positions you have held, what three experiences have had the most impact on the development of your managerial skills and abilities?
What do you expect the program to offer you in terms of personal development, career development and learning?

Demonstrate understanding of key manifestations of mental illness and the different causes including physical, social and environmental.

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a) Demonstrate understanding of key manifestations of mental illness and the different causes including physical, social and environmental.
b) Critically examine various social perspectives and attitudes on mental health in their historical and contemporary contexts Submission.

This assessment asks you to practice reflective thinking by considering your personal experiences relating to mental health. You can choose an experience within your life span, a friend or family member whose mental health has suffered.
You are required to demonstrate an understanding of the content in Modules 1 and 2 by applying this to your personal perceptions and observations of mental health and how it effects your ideas and possible practice in the future.
Instructions:
Write a 1000-word essay on your personal experience with mental health.
Review your life span from Topic 1.1, as well as events you may have experienced in your work or with friends and relatives that have had an effect on mental health. For example: anxiety, depression, trauma, loss, bullying, etc.
By coming up with your own examples rather than those from books or articles you demonstrate a deeper level of understanding, however, as it is an academic presentation you should cite at least five references.
MHC108_Assessment 1 Brief_Reflection_T3 2017 Page 2 of 8
Overview:
• Introduce the topic and the points you plan to make about your firsthand experience and learning of mental health.
• Develop these points and illustrate your understanding of mental health and its effects on the community.
• Make conclusions by describing the meaning you derive from your reflection
An example framework for the critique:
Description of your perceptions: describe the mental health concern and potential causes. You may consider any impacts on the lifespan.
Revisit the experience: describe your ideas, observations, experiences, and how these relate to the material in modules one – two.
Explore assumptions, attitudes and beliefs: discuss what you found to be confusing, inspiring, difficult, interesting, and why. You might discuss any stigma or discrimination, or consider any ethical issues that arose.
Provide justifications: describe how you solved a problem, reached a conclusion, found an answer or reached a point of understanding. You might discuss how you changed, or found deeper meaning.
Format
You will be assessed on both the material and the way you present it. The lecturer will be looking for skills in communicating clearly, engaging the audience as well as your writing and research skills and the ability to organise information to present a cogent explanation of a concept and ensuring that all third-party material is appropriately referenced using APA.
The work must be fully referenced with in-text citations and a reference list at the end. We recommend you work with your Academic Writing Guide to ensure that you reference correctly. You will find a link to this document on the main page of every unit, under the ‘Assessments’ section. Correct academic writing and referencing are essential tasks that you need to learn. We recommend a minimum of five references.
Referencing: References are assessed for their quality. You should draw on quality academic sources, such as books, chapters from edited books, journals etc. Essential and optional readings can be used as a reference, but not the Study Guide and lecture notes. We want to see evidence that you can conduct your own research. Also, to help markers, determine students’ understanding of the work they cite, all in-text references (not just direct quotes) must include the specific page number/s if shown in the original.
MHC108_Assessment 1 Brief_Reflection_T3 2017 Page 3 of 8
Researching: You can search for peer-reviewed journal articles, which you can find in the online journal databases and which can be accessed from the library homepage. Reputable news sites such as The Conversation (https://theconversation.com/au/health), online dictionaries and online encyclopedias are acceptable as a starting point to gain knowledge about a topic. Government departments, research institutes such as the National Health and Medical Research Council (NHMRC), international organisations such as the World Health Organisation (WHO) and local not for profit organisations such as the Cancer Council are also useful resources.
Formatting: The assessment MUST be submitted electronically in Microsoft Word format. Other formats may not be readable by markers.
Submission Instructions:
➢ Submit the reflection essay via the Assessment link in the main navigation menu in MHC108: Mental Health in the Community.
The Lecturer will provide feedback via the Grade Centre in the LMS portal. Feedback can be viewed in My Grades.
Students are advised that any submissions past the due date incur a 10% penalty per day, calculated from the total mark e.g. a task out of 100 will incur a 10mark penalty per day.
Please note you must attempt all tasks in a subject to be eligible to pass the subject.
MHC108_Assessment 1 Brief_Reflection_T3 2017 Page 4 of 8
Learning Rubric: Assessment 1: Reflection on Mental Health Assessment Attributes Fail (Unacceptable) 0-49% Pass (Functional) 50-64% Credit (Proficient) 65-74% Distinction (Advanced) 75 -84% High Distinction (Exceptional) 85-100% Grade Description (Grading Scheme) Fail grade will be awarded if a student is unable to demonstrate satisfactory academic performance in the subject or has failed to complete required assessment points in accordance with the subject’s required assessment points. Pass is awarded for work showing a satisfactory achievement of all learning outcomes and an adequate understanding of theory and application of skills. A consistent academic referencing system is used and sources are appropriately acknowledged. Credit is awarded for work showing a more than satisfactory achievement of all learning outcomes and a more than adequate understanding of theory and application of skills. A consistent academic referencing system is used and sources are appropriately acknowledged. Distinction is awarded for work of superior quality in achieving all learning outcomes and a superior integration and understanding of theory and application of skills. Evidence of in-depth research, reading, analysis and evaluation is demonstrated. A consistent academic referencing system is used and sources are appropriately acknowledged. High Distinction is awarded for work of outstanding quality in achieving all learning outcomes together with outstanding integration and understanding of theory and application of skills. Evidence of in‐depth research, reading, analysis, original and creative thought is demonstrated. A consistent academic referencing system is used and sources are appropriately acknowledged.
Knowledge and understanding of mental illness, definitions and causes from a range of perspectives
Limited understanding of required assessment and mental health concepts.
Key components of the assignment are not addressed
Minimal applied knowledge or understanding of mental health, causes and social perspectives.
Information is somewhat substantiated by evidence from the research/course materials.
Thorough knowledge or understanding of mental health, causes and social perspectives.
Supports opinion and information substantiated by evidence from the research/course materials.
Highly developed understanding mental illness, causes, social perspectives and attitudes.
A sophisticated understanding of mental
MHC108_Assessment 1 Brief_Reflection_T3 2017 Page 5 of 8
Percentage for this criterion:
25%
.
Reflects on information and evaluates information gathered.
Substantiated by robust evidence from the research/course materials and extended reading.
Well demonstrated capacity to explain and apply mental health concepts to personal experience.
illness, it’s causes, social perspectives and attitudes.
Mastery of concepts and application of all mental health concepts.
Systematically and critically reflects on information and evaluates information gathered.
Justifies the chosen theoretical approach with robust evidence from the research/course materials and extended reading.
Content, audience, purpose
Percentage for this criterion:
15 %
Demonstrates no awareness of context and/or purpose of the assignment.
Demonstrates limited awareness of context and/or purpose of the assignment
Confuses assertion of opinion with theory
Demonstrates consistent awareness of context and/or purpose of the assignment.
Demonstrates a capacity to explain mental issue presented, causes.
Links their experiences with course content.
Demonstrates an advanced and integrated understanding of context and/or purpose of the assignment.
.
Consistently demonstrates a systematic and critical understanding of information gathering in context of assessment.
Excellent reflection and insight on practise based of analysis/synthesis of mental health concepts.
MHC108_Assessment 1 Brief_Reflection_T3 2017 Page 6 of 8
Highly sophisticated and creative analysis, synthesis of new with existing knowledge Excellent insight from self- reflection and application of knowledge to new/other cases.
Analysis, and application with synthesis of new knowledge: critical reflection
Percentage for this criterion:
25%
Limited reflection.
Limited synthesis and analysis.
Limited application of mental health and attitudes
Demonstrated reflection.
Demonstrated analysis and synthesis of new knowledge with application.
Shows the ability to interpret relevant information and literature on mental health.
Shows the ability to reflect on knowledge and application
Well-developed critical reflection skills.
Well-developed analysis and synthesis with application of recommendations linked to analysis/synthesis.
Shows the ability to reflect and improve knowledge and skills. Shows some insight.
Thoroughly developed critical reflection skills.
Thoroughly developed and creative analysis and synthesis with application of mental health concepts and the effects. Justified critical reflection and recommendations linked to analysis/synthesis.
Demonstrates insight and justifications.
Highly sophisticated critical reflection skills.
Highly sophisticated and creative analysis, synthesis of new with existing knowledge.
Strong application by way of reviewing mental health, assumptions and justifications.
Recommendations are clearly justified based on the analysis/synthesis of information gathered. Applying knowledge to new situations/other cases.
Evaluation of information selected to support critical reflection
Limited
understanding of key concepts required to support the reflection.
Resembles a recall or summary of key ideas.
Often conflates/confuses assertion of opinion with information substantiated
Supports opinion and information substantiated by evidence from the research/course materials.
Discriminates between assertion of opinion and information substantiated by robust evidence from the research/course
Systematically and critically discriminates between assertion of opinion and information substantiated by robust evidence from the research/course
MHC108_Assessment 1 Brief_Reflection_T3 2017 Page 7 of 8
Percentage for this criterion:
25 %
Confuses logic and emotion. Information taken from reliable sources but without a coherent analysis or synthesis.
Viewpoints of experts are taken as fact with little questioning.
by evidence from the research/course materials.
Analysis and evaluation do not reflect expert judgement, intellectual independence, rigor and adaptability.
Demonstrates a capacity to explain apply relevant concepts.
Identify logical flaws.
Questions viewpoints of experts.
materials and extended reading.
Well demonstrated capacity to explain and apply relevant concepts.
Viewpoint of experts are subject to questioning.
Analysis and evaluation reflect growing judgement, intellectual independence, rigor and adaptability.
materials and extended reading.
Information is taken from sources with an elevated level of interpretation/evaluation to develop a comprehensive critical analysis or synthesis.
Identifies gaps in knowledge.
Exhibits intellectual independence, rigor, good judgement and adaptability.
MHC108_Assessment 1 Brief_Reflection_T3 2017 Page 8 of 8
Citation of key resources and evidence
Percentage for this criterion:
10%
Demonstrates inconsistent use of excellent quality, credible and relevant resources to support and develop ideas.
Demonstrates use of credible and relevant resources to support and develop ideas, but these are not always explicit or well developed. Demonstrates use of high quality, credible and relevant resources to support and develop ideas
Demonstrates use of excellent quality, credible and relevant resources to support and develop arguments and statements. Shows evidence of wide scope within the organisation for sourcing evidence
Demonstrates use of high-quality, credible and relevant resources to support and develop arguments and position statements. Shows evidence of wide scope within and without the organisation for sourcing evidence

Evaluate whether the company is successfully communicating their mission to the stakeholders.

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Case Study: Corporate Social Responsibility Reputation

[WLOs: 1, 2] [CLOs: 1, 2, 3, 5]

Prior to beginning work on this assignment, read Chapter 1 of your textbook and the article The 10 Companies With the Best CSR Reputations in 2017 (Links to an external site.). Additionally, read the Week 1 Weekly Lecture. For this assignment, you will be writing a two- to three-page paper.

Select one company from The 10 Companies With the Best CSR Reputations in 2017 (Links to an external site.) with an active CSR presence or program to analyze. If you choose to deviate from this list, please contact your instructor for approval.

In your paper,

  • Examine what problem(s) the company is addressing and how they address it.
  • Select at least three internal and external stakeholders.
    • Assess the effects of the company’s CSR initiatives on each stakeholder.
    • Evaluate whether the company is successfully communicating their mission to the stakeholders.
    • Recommend how the company can improve its CSR presence or program.

*Note: You are encouraged to integrate any feedback from your instructor and upload the assignment to Portfolium. For assistance using Portfolium, review the Portfolium Student Guide.

The Case Study: Corporate Social Responsibility Reputation paper

  • Must be two to three double-spaced pages in length (not including title and references pages) and formatted according to APA style as outlined in the Ashford Writing Center’s APA Style(Links to an external site.)
  • Must include a separate title page with the following:
    • Title of paper
    • Student’s name
    • Course name and number
    • Instructor’s name
    • Date submitted

For further assistance with the formatting and the title page, refer to APA Formatting for Word 2013 (Links to an external site.).

Carefully review the Grading Rubric (Links to an external site.) for the criteria that will be used to evaluate your assignment.

 

Out of the 10 companies I chose google.

  1. Google

The search giant falls from its #1 perch in 2016 and this year takes third place with a CSR score of 73.9.

The Reputation Institute says that Google CEO Sundar Pichai has been willing to publicly speak out on issues he believes in, such as countering comments about Muslims made by President Donald Trump.

Google’s slight drop on the list can also be attributed to an overall raising of the bar in the way the public views CSR. “How people evaluate companies in general has become a lot more critical because they’re more familiar, they’re more educated,” says Hahn-Griffiths.

GRADING RUBRIC:

Description:

Total Possible Score: 19.00

Examines What Problem(s) the Company Is Addressing and How They Are Addressing Them

Total: 4.00

Distinguished – Thoroughly examines what problem(s) the company is addressing and how they are addressing them.

Proficient – Examines what problem(s) the company is addressing and how they are addressing them. Minor details are missing.

Basic – Partially examines what problem(s) the company is addressing and how they are addressing them. Relevant details are missing.

Below Expectations – Attempts to examine what problem(s) the company is addressing and how they are addressing them; however, significant details are missing.

Non-Performance – The examination of which problem(s) the company is addressing and how they are addressing them is either nonexistent or lacks the components described in the assignment instructions.

 

Selects at Least Three Internal and External Stakeholders

Total: 1.00

Distinguished – Selects at least three internal and external stakeholders.

Proficient – N/A

Basic – N/A

Below Expectations – (Observation)

Non-Performance – The selection of at least three internal and external stakeholders is either nonexistent or lacks the components described in the assignment instructions.

 

Assesses the Impacts of the Company’s CSR Initiatives on Each Stakeholder

Total: 4.00

Distinguished – Thoroughly assesses the impacts of the company’s CSR initiatives on each stakeholder.

Proficient – Assesses the impacts of the company’s CSR initiatives on each stakeholder. Minor details are missing.

Basic – Partially assesses the impacts of the company’s CSR initiatives on each stakeholder. Relevant details are missing.

Below Expectations – Attempts to assess the impacts of the company’s CSR initiatives on each stakeholder; however, significant details are missing.

Non-Performance – The assessment of the impacts of the company’s CSR initiatives on each stakeholder is either nonexistent or lacks the components described in the assignment instructions.

 

Evaluates Whether the Company Is Sufficiently Communicating Its Mission to the Stakeholders.

Total: 3.00

Distinguished – Comprehensively evaluates whether the company is sufficiently communicating its mission to the stakeholders.

Proficient – Evaluates whether the company is sufficiently communicating its mission to the stakeholders. Minor details are missing.

Basic – Partially evaluates whether the company is sufficiently communicating its mission to the stakeholders. Relevant details are missing.

Below Expectations – Attempts to evaluate whether the company is sufficiently communicating its mission to the stakeholders; however, significant details are missing.

Non-Performance – The evaluation of whether the company is sufficiently communicating its mission to the stakeholders is either nonexistent or lacks the components described in the assignment instructions.

 

Recommends How the Company Can Improve Its CSR Presence/Program

Total: 3.00

Distinguished – Comprehensively recommends how the company can improve its CSR presence/program.

Proficient – Recommends how the company can improve its CSR presence/program. Minor details are missing.

Basic – Partially recommends how the company can improve its CSR presence/program. Relevant details are missing.

Below Expectations – Attempts to recommend how the company can improve its CSR presence/program; however, significant details are missing.

Non-Performance – The recommendation of how the company can improve its CSR presence/program is either nonexistent or lacks the components described in the assignment instructions.

 

Written Communication: Control of Syntax and Mechanics

Total: 1.00

Distinguished – Displays meticulous comprehension and organization of syntax and mechanics, such as spelling and grammar. Written work contains no errors and is very easy to understand.

Proficient – Displays comprehension and organization of syntax and mechanics, such as spelling and grammar. Written work contains only a few minor errors and is mostly easy to understand.

Basic – Displays basic comprehension of syntax and mechanics, such as spelling and grammar. Written work contains a few errors which may slightly distract the reader.

Below Expectations – Fails to display basic comprehension of syntax or mechanics, such as spelling and grammar. Written work contains major errors which distract the reader.

Non-Performance – The assignment is either nonexistent or lacks the components described in the instructions.

 

Written Communication: APA Formatting

Total: 1.00

Distinguished – Accurately uses APA formatting consistently throughout the paper, title page, and reference page.

Proficient – Exhibits APA formatting throughout the paper. However, layout contains a few minor errors.

Basic – Exhibits limited knowledge of APA formatting throughout the paper. However, layout does not meet all APA requirements.

Below Expectations – Fails to exhibit basic knowledge of APA formatting. There are frequent errors, making the layout difficult to distinguish as APA.

Non-Performance – The assignment is either nonexistent or lacks the components described in the instructions.

 

Written Communication: Page Requirement

Total: 1.00

Distinguished – The length of the paper is equivalent to the required number of correctly formatted pages.

Proficient – The length of the paper is nearly equivalent to the required number of correctly formatted pages.

Basic – The length of the paper is equivalent to at least three quarters of the required number of correctly formatted pages.

Below Expectations – The length of the paper is equivalent to at least one half of the required number of correctly formatted pages.

Non-Performance – The assignment is either nonexistent or lacks the components described in the instructions.

Written Communication: Resource Requirement

Total: 1.00

Distinguished – Uses more than the required number of scholarly sources, providing compelling evidence to support ideas. All sources on the reference page are used and cited correctly within the body of the assignment.

Proficient – Uses the required number of scholarly sources to support ideas. All sources on the reference page are used and cited correctly within the body of the assignment.

Basic – Uses less than the required number of sources to support ideas. Some sources may not be scholarly. Most sources on the reference page are used within the body of the assignment. Citations may not be formatted correctly.

Below Expectations – Uses an inadequate number of sources that provide little or no support for ideas. Sources used may not be scholarly. Most sources on the reference page are not used within the body of the assignment. Citations are not formatted correctly.

Non-Performance – The assignment is either nonexistent or lacks the components described in the instructions.

Compare and contrast the the markets in the two time periods, highlighting the similarities and the differences. Produce some graphs to help illustrate the comparison.

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Market Briefing Report

All sources including internet sites must be fully and properly referenced. The maximum word count for each question is given below.

Word limit guide: 1000 words excluding references.

ANSWER BOTH OF THE FOLLOWING QUESTIONS

  1. Identify how the USA sneaker market has changed between the 1990s and 2020s.
  • Word limit: 500 words
  • You should base your analysis on data available on the Statista (2020) website and also undertake your own research.
  • You should examine statistics on such things as revenues, sales volume, price, sales channels, market shares of brands and any other indicators you consider relevant. Please include your own charts using Excel wherever possible.
  • Ref: https://www.statista.com/outlook/11020000/156/athletic-footwear
  1. Watch the 15 min video on the US$ 2bn resale market for sneakers and read the FT article by Thompson from 2015 (‘The footsy index’). Summarise the key points made in the video and article, comparing the resale (secondary) market with the ’new sneakers’ market. How are they connected?

Link to video:

The $2 bn sneaker resale market

Link to FT article:

https://learn-eu-central-1-prod-fleet01-xythos.s3-eu-central-1.amazonaws.com/5d07709844dfc/8390914?response-content-disposition=inline%3B%20filename%2A%3DUTF-8%27%27The%2520footsy%2520index_%2520how%2520sneakers%2520became%2520very%2520big%2520business%2520_%2520Financial%2520Times.pdf&response-content-type=application%2Fpdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20200221T225656Z&X-Amz-SignedHeaders=host&X-Amz-Expires=21600&X-Amz-Credential=AKIAZH6WM4PLYI3L4QWN%2F20200221%2Feu-central-1%2Fs3%2Faws4_request&X-Amz-Signature=1acf97b876def9f149348d3ac42d0873a8076a5f4b8e277d23cc127e708978a9

 

Word limit: 500 words

50 marks

  • Simply use the Questions as sub-headings
  • When using graphs, tables or charts make sure these

(i) have appropriate titles and sources, and

(ii) support or enhance the analysis you provide.

  • Consider whether you can incorporate relevant concepts or theories from to enhance your analysis.
  • Q1: Gather data on the USA sneaker market in the 2020s(this will be statistics on the volume/value of sneakers sold, market growth, price levels etc for the time period but you should also include information on the market shares of the different sneaker brands). Do the same for the 1990s.
  • Compare and contrast the the markets in the two time periods, highlighting the similarities and the differences. Produce some graphs to help illustrate the comparison.
  • Watch the video. Read the article provided; read it again. You should begin with a brief description of what the resale market is about, explaining its key characteristics; you then need to compare the resale market with the ‘new sneakers’ market. How are they connected?

 

Develop and execute strategies for sourcing new business opportunities for precision machine tools trading and gain first-hand experience in sales and marketing in both China and European markets.

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Assisting in the management of the company’s existing accounts such as Netflix, Tinder and HSBC, which involves organizing promotional events and content management. In addition, personally managing an account such as Linklaters. Main activities including:

  • Constant engagement with clients in order to increase clients’ market awareness as well as pitch idea to improve the account product/brand name.
  • Management and creation of contents for clients’ website.

 Quantitative Analyst

MegaHub Limited                                                                                       July 2017 – March 2019

Hong Kong

Conducted financial analysis on Hong Kong financial market as well as responsible for the research and development of various financial models to assist in making the financial judgments (using MATLAB, Python, and R). Main activities including:

  • Identified significant relationships between the performance of Hong Kong stock and factors such as Market Capital and various indicator.
  • Created a model that used the volatility of brokers as a base to predict the upward movement of stocks using machines learning.
  • Assisting the application patents of the company’s formula for their original indicator.

Business Development Officer

Develop and execute strategies for sourcing new business opportunities for precision machine tools trading and gain first-hand experience in sales and marketing in both China and European markets. Main activities including:

  • Frequent communication with clients, suppliers and customers alike.
  • Overseeing distribution of products.
  • Organizing and Participating in events and exhibitions.

Junior Researcher

Supercritical Fluid Research & Dense Gas Technology                      June 2013 – July 2013

Research Center in the University of New South, Australia

As an Intern at the Research Center where I assisted in the research of various post-graduates as well as conducting personal research, to grasp a better understanding on the analytical skill required in the STEM Field. Main activities including:

  • Researched on the Impact of different factors of anti-solvents that affected the growth of crystals during the crystallization between solvent and anti-solvents.

 Junior Researcher

Nanomaterial Technology Ltd.                                                                                   August 2010

Singapore

As an Intern, I was to investigate in the application of nanotechnology within the petrochemical industry. Main activities including:

  • Explore the existing market demand for such application.
  • Evaluate the current level of development for such application and provide possible future application.

SKILLS / COMPETENCIES

Language:                                                           English, Chinese and French (Beginner)

Computer:                                                          Microsoft Office, Sitecore CMS

Programming:                                                   MATLAB, Python, R Studio

Certificate in Data Science & Machine Learning.

Certificate in Python Fundamentals.

References are available upon request      

Explain the processes or important elements of the events, and how they are connected or related.

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Watch the movie Not Business As Usual and write up a reflection paper on it. The paper should include the following:

Describe what happened.
Focus on what you were feeling, why, and how the emotions were managed.
Think about the perceptions (your own and others) and how they affected the experience.
Explain the processes or important elements of the events, and how they are connected or related.
Assess the experience and identify the criteria used for evaluation.
Considering the experience and approach, identify alternatives or contradictions as well as reflecting on what was learned about yourself in the process.

Reflection papers should be 2-3 pages long and written in first person. They should be authentic and reflective.

Identify potential new opportunities for commercial exploitation, emerging from new trends in strategy and innovation.

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Method of Submission:
Any submitted after 16:00 on the deadline date will be subject to the standard University late penalties (see below), unless an extension has been granted, in writing by the Senior Tutor, in advance of the deadline.

This assessment relates to the following module learning outcomes:
A. Knowledge and Understanding
A1. A selection of the latest developments and emerging trends in strategy;
A2. A selection of the latest developments and emerging trends in innovation management.
B. Subject Specific Intellectual and Research Skills
B1. Understand and apply appropriate theoretical concepts, models, tools and techniques of strategy and innovation management;
B2. Evaluate alternative approaches to strategy and innovation management;
B3. Identify potential new opportunities for commercial exploitation, emerging from new trends in strategy and innovation;
B4. Understand the latest trends in strategy and innovation management;
B5. Evaluate the intellectual value and practical relevance of the latest trends in strategy and innovation management;
B6. Apply insights from the latest research on strategy and innovation management to specific management situations;
B7. Appreciate the nature, format and limitations of latest research in strategy and innovation management.
C. Transferable and Generic Skills
C1. Recognize that in many situations there is a range of alternatives which should be evaluated;
C2. Self-manage the development of learning and study skills;
C3. Apply the research skills to synthesise, analyse, interpret and critically evaluate information from a range of sources.

Coursework Brief:
The coursework will be carried out on an individual basis.
You are asked to write an individual research report (3000 words max) on a topic of your choice. The starting point of the report should be based on a newspaper or specialized magazine article (e.g. Financial Times, Wall Street Journal, Wired, The Economist, Forbes, Harvard Business Review and the like) that addresses a new trend in strategy and innovation management. The article may report a new study or may discuss issues of interest in or around the topics of interest.
A definition of ‘Current Trend’ as used in this brief is: keyword (or theme) related to Business Strategy and/ or Innovation, which returns at least 1,000 hits from a title-only search (of the keyword) in Google (not necessarily Scholar), for articles written within the past 24 months. To check your keyword, you may follow the steps set out at the end of this section.
Your task is to research the topic more fully, and to write a report that contains a valid argument relating to the new trend. Your report must review the selected article in the light of current trends in strategy and innovation management you know, or captured in this module. Take a clear stance regarding the argument
SEMESTER 2 2019/20
of the article. You may agree or disagree, establishing your position with theories and academic references. For example you may decide to disagree with the interpretation of a study presented in a newspaper (e.g. it may state that holacracy is detrimental to innovation, but you disagree. You may also agree, thus arguing further than the article did, you must support your argument with evidence).
It is important for the report to have a scientific structure. Your report must have a main thesis (a central argument it pursues (which you can summarize in one sentence)) and you should be able to defend it appropriately. You would do that by supporting your thesis building up valid arguments that add up, supporting each with evidence or information you have been able to collect while researching for your report.
You must start with the original study that the article refers to, indicate where it is located, then review and critically evaluate it. You must then state your position/ arguments in relation to it. You will then use the rest of your report to establish your position/ argument, supporting your argument with data/ evidence from other studies on the topic.
You may agree with what the article says, if you do you must build it further, using theories and further evidence from research studies to support why this may be true and then establish your new (enhanced) position on the subject. You may also oppose the article, and again you must use theories and further evidence from research studies to support why your position is valid.
You have a great deal of freedom in how you prepare the report and in what you write about, but there must be an obvious structure and ‘story line’. The report will have to include among other references, a minimum of five peer-reviewed journal articles (3* and 4* in the ABS ranking which will be made available on Blackboard). It is also important that these five are validly used to support clear arguments (rather than being merely mentioned).
To check if your area of research qualifies as a ‘current trend’, you may follow the following steps:
1. In Google search bar, type “allintitle: (your title).
(Eg. allintitle: sustainable city).
2. Hit enter.
3. Click on ‘tools’, pull-down on ‘Anytime’ and select custom range.
4. In the ‘from’ date range enter a date that is 24 months from your date of search, leave ‘to’ date range blank.
5. Select ‘go’ or hit ‘enter’ (to search)
6. Click on tools again
This should display the number of hits. Hits of 1,000 and above qualifies.
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Nature of Assessment: This is a SUMMATIVE ASSESSMENT. See ‘Weighting’ section above for the percentage that this assignment counts towards your final module mark.
Word Limit: +/-10% either side of the word count (see above) is deemed to be acceptable. Any text that exceeds an additional 10% will not attract any marks. The relevant word count includes items such as cover page, executive summary, title page, table of contents, tables, figures, in-text citations and section headings, if used. The relevant word count excludes your list of references and any appendices at the end of your coursework submission.
You should always include the word count (from Microsoft Word, not Turnitin), at the end of your coursework submission, before your list of references.
Title/Cover Page: You must include a title/ cover page that includes: your Student ID, Module Code, Assignment Title, Word Count. This assignment will be marked anonymously, please ensure that your name does not appear on any part of your assignment.
References: You should use the Harvard style to reference your assignment. The library provide guidance on how to reference in the Harvard style and this is available from: http://library.soton.ac.uk/sash/referencing
Submission Deadline:
Submission deadline for Southampton Business School is for ALL assessments.
Turnitin Submission: The assignment MUST be submitted electronically via Turnitin, which is accessed via the individual module on Blackboard. Further guidance on submitting assignments is available on the Blackboard support pages.
It is important that you allow enough time prior to the submission deadline to ensure your submission is processed on time as all late submissions are subject to a late penalty. We would recommend you allow 30 minutes to upload your work and check the submission has been processed and is correct. Please make sure you submit to the correct assignment link.
You will know that your submission has completed successfully when you see a message stating ‘Congratulations – your submission is complete…’. It is vital that you make a note of your Submission ID (Digital Receipt Number). This is a unique receipt number for your submission, and is proof of successful submission. You may be required to provide this number at a later date. We recommend that you take a screenshot of this page, or note the number down on a piece of paper. You should also receive an email receipt containing this number, and the number can be found after submitting by following this guide. This method of checking your submission is particularly useful in the event that you don’t receive an email receipt.
You are allowed to test submit your assignment via Turnitin before the due date. You can use Turnitin to check your assignment for plagiarism before you submit your final version. See “Viewing Your Originality Report” for guidance. Please see the Module Leader/lecturer on your module if you would like advice on the Turnitin Originality report.
The last submission prior to the deadline will be treated as the final submission and will be the copy that is assessed by the marker.
It is your responsibility to ensure that the version received by the deadline is the final version, resubmissions after the
deadline will not be accepted in any circumstances.
Late Penalties:
Further information on penalties for work submitted after the deadline can be found here.
Special Considerations:
If you believe that illness or other circumstances have adversely affected your academic
performance, information regarding the regulations governing Special Considerations can be accessed via the Calendar: http://www.calendar.soton.ac.uk/sectionIV/special-considerations.html
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Extension Requests: : Extension requests along with supporting evidence should be submitted to the Student Office as soon as possible before the submission date. Information regarding the regulations governing extension requests can be accessed via the Calendar: http://www.calendar.soton.ac.uk/sectionIV/special-considerations.html
Academic Integrity Policy: Please note that you can access Academic Integrity Guidance for Students via the Quality Handbook: http://www.southampton.ac.uk/quality/assessment/academic_integrity.page?. Please note any suspected cases of Academic Integrity will be notified to the Academic Integrity Officer for investigation.
Feedback: Southampton Business School is committed to providing feedback within 4 weeks (University working days). Once the marks are released and you have received your feedback, you can meet with your Module Leader / Module Lecturer / Personal Academic Tutor to discuss the feedback within 4 weeks from the release of marks date. Any additional arrangements for feedback are listed in the Module Profile.
Student Support: Study skills and language support for Southampton Business School students is available at: http://www.sbsaob.soton.ac.uk/study-skills-and-language-support/.

Develop an action list and time frame for all issues to be addressed, include those responsible for the action. Use the designated submission point below to upload a copy of this.

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Write an analysis of the meeting and include:

  1. Complete the final version of the minutes taken during the meeting, confirm the details are correct and sign the document. Use the designated submission point below to upload a copy of this.
  2. Develop an action list and time frame for all issues to be addressed, include those responsible for the action. Use the designated submission point below to upload a copy of this.
  3. Write all correspondence that you would distribute to the Principal and Kitchen Manager regarding the outcomes of the meeting and provide details for the filing requirements for all documentation relevant for this meeting. Use the designated submission point below to upload a copy of this.
  4. Record and store all documentation as per your organisational standards.