Explain the trade-offs associated with richness, control, and constraints when choosing a communication channel. Apply principles for writing effective emails. Explain how to handle emotion effectively in online communications.
Business question
- Explain the trade-offs associated with richness, control, and constraints when choosing a communication channel.
- Apply principles for writing effective emails.
- Explain how to handle emotion effectively in online communications.
- Describe strategies for effective instant messaging in the workplace.
- Describe strategies for managing digital message overload.
- Explain principles for effective phone conversations and video conferences.