Provide extra training for other staff members for primary fault findings and troubleshooting. Monitor the feedback from users for further improvement of service to resolve the user’s complaints.

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Management of Information Systems and E-Commerce

Most companies have their information-technology help desk. The IT help desk is the first to deal with the computer users’ to provide first-line support in the Company, including software, hardware, or other computer systems. It responds to the queries from computer users facing technical issues and any other system errors. Those working on the help desk should have good computer skills and troubleshoot and diagnose the system issues. It doesn’t necessarily mean that they will have all the answer for all the issues or problems that comes to them. In these cases, the help-desk team liaises with senior-level support analysts to help them investigate the situation. The IT help desk is an excellent platform for working in the IT field because it will give you a lot of experience and skills in different companies’ technologies. A successful help-desk analyst should have good customer service skills, effective communication with users to fix their issues and make them satisfied. He/she also provides training for other staff on fault findings and troubleshooting the system errors. ( Bourgeois, 2021)

Operational level tasks in KAP-

  1. Provide extra training for other staff members for primary fault findings and troubleshooting.
  2. Monitor the feedback from users for further improvement of service to resolve the user’s complaints.
  3. They are regularly following up with users to ensure the full resolution of problems.
  4. It helps for auditing warehouse stock management and delivery systems.

Write a research paper on customer buying behavior on online shopping – A case of Amazon.

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Customer buying behavior on online shopping

Write a research paper on customer buying behavior on online shopping – A case of Amazon.

What/how many brand products are in the multi-brand retailer’s site? How many Pixi Beauty products are sold at Target.com and how are they categorized differently. How does each site market the brand? What are the similarities/differences?

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E-commerce site comparison assignment

In this week’s discussion, I’d like for you to select a multi-brand retailer and a brand specific website to evaluate. Reference this week’s slides regarding the differences between a Brand.com and Retailer.com eCommerce site.

For example, you may select Sephora as your retailer and Urban Decay as your brand or maybe Net-a-porter as your retailer and Alexander Wang as your brand. Macy’s and Michael Kors. Target and Pixi Beauty. You get the point. Just make sure the brand you select is sold at said retailer and has its own eCommerce site.

I’d like for you to go over the the following / use this template:
Multi-Brand Retailer (include URL): Stella McCartney https://www.stellamccartney.com/us/en/.
Brand Name (include URL): Alexander Wang
https://www.alexanderwang.com/us-en/
Compare Navigation/Category Comparison:
Compare Product Assortment:
What/how many brand products are in the multi-brand retailer’s site? ie. How many Pixi Beauty products are sold at Target.com and how are they categorized differently, etc.
Compare Product Images/Product Descriptions:
How does each site market the brand? What are the similarities/differences?

What are the problems that eBay is currently facing? How is eBay trying to solve these problems?

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Electronic Commerce – Assignment 8

Directions: Unless otherwise stated, answer in complete sentences, and be sure to use correct English spelling and grammar. Sources must be cited in APA format. Your response should be four (4) pages in length; refer to the “Assignment Format” page for specific format requirements.

Respond to the following.

Part A: List and describe four different types of auctions.

Part B: Contrast eBay’s original business model with its current business model.

Part C: What are the problems that eBay is currently facing? How is eBay trying to solve these problems?

Part D: Are the solutions eBay is seeking to implement good solutions? Why or why not? Are there any other solutions that eBay should consider?

Part E: Who are eBay’s top competitors online, and how will eBay’s strategy help it compete?

What insights and reflections are drawn about the academic literature and from the research?

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The assessment criteria for the essay are (all criteria carry equal marks):

(1) Clarity and rigor—How clear are the aims and objectives of the research? Do the conclusions relate to these aims and objectives and contain evidence from the findings? Does the review of literature help to inform the way that the findings have been evaluated? Have relevant research methods been used to obtain the data?

(2) Critical analysis—What insights and reflections are drawn about the academic literature and from the research?

(3) Relevance and practicality—Has the issue been addressed? Is there a workable out-come?

(4) Originality—Has the research been carried out in a creative way? Have new ideas or new ways of exploring problems been used? What new concepts emerge from the work?

(5) Presentation—Is the essay or thesis clearly structured, without formal flaws, typos and grammar mistakes?

State the framework/methodology used for the assessment and how it helped with your stated conclusions.

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Assessment of women entrepreneurs needs in Botswana

• Undertake a literature review on major barriers women entrepreneurs face with a special focus on women entrepreneurs in Botswana that prevent women from building sustainable businesses. Make recommendation for mitigation of the challenges.

• Undertake a literature review on major digital skills barriers to successful entrepreneurship that prevent women (including women in Botswana) from realizing their full potential or stopping them from even beginning an entrepreneurial career

• Undertake a thorough review of the current Botswana business and digital economy regulatory environment, fiscal/financial incentives, entrepreneurial culture for MSMEs in Botswana.

• Assess the current state of digital involvement for women entrepreneurs in Botswana’s economy to measure the digital readiness of the women, document an ideal state for women to be able to compete in the digital world, and provide actionable recommendations to close the gap.

• State the framework/methodology used for the assessment and how it helped with your stated conclusions.

• Highlight a manageable number of priority digital initiatives (package of solutions) for Government to promote, e.g. supporting policies, platforms, and mechanisms for building digital skills, access to opportunities for women entrepreneurs, and propose ways to measure the success of these initiatives.

 

Discuss The impact of the Coronavirus pandemic on e-commerce.

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Discuss The impact of the Coronavirus pandemic on e-commerce.

Critically analyse the underpinning consumer psychology principles and theories behind the campaign

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You are required to select one online marketing campaign and to critically analyse the underpinning consumer psychology principles and theories behind the campaign, identify and discuss limitations and implications where applicable.

In summary you are required
1. to select one online marketing campaign
2. to critically analyse the underpinning consumer psychology principles and theories behind the campaign
3. to identify and to discuss limitations and implications where applicable

Compare how two different companies use their website to promote their business.

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Overview In this assignment, you will compare how two different companies use their website to promote their business. Instructions
Pick two different companies within the same business category (ex. 2 airline companies, 2 grocery companies, 2 education companies, etc) and then compare their websites by filling out the following worksheet. Each cell in the table should be 1-3 sentences.
Website Comparison Worksheet.
Submission
This assignment is due on the last day of Unit 5. Use the “Add submission” button at the bottom of this page to upload your completed Website Comparison document. This assignment will be graded according to the grading criteria listed below.