Write two or three paragraphs on your best customer service experience and say what made it so.

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My Best Customer Experience and Why

Instructions: Follow them carefully

Write two or three paragraphs on your best customer service experience and say what made it so.
Please place the name of the provider in the title, e.g., Best Buy, Nordstrom, American Express.
Include elements of verbal or nonverbal communication found in your textbook readings.

The book I’m using is Gibson, P. (2012). The world of customer service, (3rd ed.). South-Western Cengage.
I don’t have the book but i attached a little piece of where it talks about the nonverbal communication.

For this assignment I am choosing The Container Store because it happens that the other day I bought two clothes closet grey rack and as we were assembling the rack, one part broke. So I went back to the store two days after to return one rack and I was hoping to return the broken one too or at least get something back for it, the cashier so nicely told me that there was no problem and that he was going to proceed with the return of the two racks.
You can add more details to it to follow with the instructions.

Discuss the effects of social media on customer loyalty and retention.

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1. Visit a website such as Amazon or Barnes and Noble and locate three recent books that discuss the effects of social media on customer loyalty and retention.
2. Prepare a one-page report summarizing three pieces of key information from each book. Often the websites have a section for each book that gives an Overview or Editorial Reviews of the book that will provide the information you need. (Exceptional Customer Service: Online Research Activity Project 3.2 pg. 53 in text)
3. Be sure to include the book titles and author’s names in your paper

Identify ways in which research topics can be developed, refined and turned into suitable research questions and objectives.

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Task: For research projects the formulation of suitable research questions and objectives is paramount for success.

Report Name: “The formulation of suitable research questions and objectives”.

Format: Include Headings, Introduction, and Conclusion.

  • Provide a very brief Introduction stating the purpose of this Assignment (approx. 150 words)
  • Identify ways in which research topics can be developed, refined and turned into suitable research questions and objectives. (approx 1000 words)
  • Discuss how research questions and objectives help assist research projects (approx. 1000 words)
  • Specify a clear narrow and deep research question suitable for business research project – My research question is “Research on Accrual accounting”. (approx. 100 words)
  • Specify SMART objectives – derived from the research question – to help guide the business research project – Use my research question – “Research on Accrual accounting. (approx. 100 words)
  • Provide a very brief Conclusion which summarises what has been addressed (approx. 150 words)

Originality: no more than 10%. Less is better.

Sources: 25-30 – academic sources only. Material should be for management, not for students.

Word count: 2,500 words.

Define in detail and specificities Challenges Managers in Navigating organizational cultures ?

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Define in detail and specificities Challenges Managers in Navigating organizational cultures ?

Make four suggested improvements and techniques to implement these improvements.

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You must make an operational improvement (or suggestion for improvement) at the company called the Electric Power Research Institute as previous discussed in the 1-page project proposal you previously submitted.
You will analyze the current process (made up by you the writer), identify problems or areas worthy of improvement, make suggestions for the Director/supervisor/boss of your department (made up by you the writer), and, where possible, discuss improvements and methods to measure change.
You can choose any type of operational methodology presented in the provided text and power point presentations.
Make four suggested improvements and techniques to implement these improvements.
You must submit a report that presents the project in Operations Management terms, using tools and techniques provided throughout the text.
You must include at least 12 quotes from the bible to add a Christian perspective (just pull offline but reference the Holy Bible.
The more techniques and areas of improvement you are able to incorporate, the better your project grade will be. Individuals choosing to do the bare minimum of improving a single process should expect to receive a bare minimum of a passing grade.
The paper must be 12 pages of content in APA format with at least 6 references.
You will also complete a 10 slide PowerPoint presentation for this project and that summarizes the improvements and techniques

Evaluate two key changes in the selected company’s management style from the company’s inception to today.

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Write a 4 page paper in which you:

Evaluate two key changes in the selected company’s management style from the company’s inception to today. Indicate whether you believe the company is properly managed and provide support for your position.
Explain senior management’s role in preparing the organization for its most recent change. Provide evidence of whether the transition was seamless or problematic from a management perspective. Provide support for your rationale.
Evaluate management’s decision on its use of vendors and spokespersons. Indicate the organizational impact of these decisions.
As a manager within the selected company, suggest one innovative idea that could have a positive effect on both employees and customers. Indicate the approach you will take in implementing the new idea. Provide support for your suggestion.
Predict the selected company’s ability to adapt to the changing needs of customers and the market environment. Indicate how open communication channels are critical for successfully implementing change in the organization. Provide support for your prediction.

The specific course learning outcome associated with this assignment is:

Evaluate the role of a manager as it relates to preparation, innovation, and open communication in change management and decision making.

Please choose from the following companies for Assignment 2:

1. Starbucks

2. McDonalds

3. Proctor and Gamble

Indicate some of the ways that big data is being used.

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Please complete the following and then answer the accompanying discussion questions. (1) View the following video in Youtube: ” The Latest Innovations in Health and Fitness Technology” at https://www.youtube.com/watch?v=NYD61z0AtJM (2) Read the Bloomberg.com article from Tuesday, April 28, 2020: “How China is attempting to prevent a second wave” at: https://www.bloomberg.com/news/articles/2020-04-28/how-china-is-attempting-to-prevent-a-second-wave-of-infections Pay particular attention to the section on: Tracking Apps. rr Provide discussion answers to the following questions. The answers should be presented in complete sentences and the sentences should be more than just one or two word answers. Be descriptive.

1– Explain what this video and article on big data are about.

2– Indicate some of the ways that big data is being used. Provide at least 5 different big data uses. List as 2a, 2b, 2c, 2d, & 2e. rr

3– Should there be a law that limits the use of Big Data? Why or why not? Provide your thoughts on this topic. Copy and paste links into the web browser

Analyze company recruiting policies to ensure compliance with federal Equal Employment Opportunity guidelines.

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  • Write a compliance guide for the benefits department describing compliance issues and reporting requirements.
  • Provide support to users on a variety of software applications.
  • Create and modify reports using Software 2000 Report Writer.
  • Develop a three-month marketing plan for media use.
  • Analyze company recruiting policies to ensure compliance with federal Equal Employment Opportunity guidelines.
  • Analyze evidence from various law enforcement agencies and determine if the package is properly secured and submissible.
  • Teach decoding skills for reading to special needs children.
  • Conduct interviews with residents in a nursing home facility in order to complete questionnaire on dietary needs.
  • Design and produce a two-color, eight-page newsletter.
  • Perform a fire inspection to include potential problems with buildings from a fire prevention standpoint.

What are some of the challenges it has faced in this new era of restaurant competition?

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Now that you have read about McDonald’s present and past, please respond to the following questions. Be sure to utilize some of your Strategic Management tools and theories you have learned about from Chapters 1-41.What are some of the challenges it has faced in this new era of restaurant competition?

2.What have been the causes of the chain’s issues?

3.What recommendations would you make to help McDonald’s bounce backfrom its current problems?

4.How many of you have been to McDonald’s lately? If so, what is wrong with McDonald’s? If not, same question!

5.What is the author’s advice? Is this advice really useful, or is it along the linesof “you should score touchdowns in order to win the football game”? What isthe most truly useful point the author makes? Which one is the most useless,in your opinion, and why?

6.How would you frame the author’s advice in terms of the principles of strategicmanagement? Do you see any strategic management thinking in this to-do list?If so, what? If not, is this lack a bad thing?