1 Define reliability
2 Perform simple reliability computations.
3 Explain the term availability and perform simple calculations.
7.1 Learning Outcomes:
7.2 Action Required:
7.3 Test your Knowledge (Question):
7.4 Instructions
Ques-1-Looking ahead to 2023 and beyond, what does the future hold for the supply chain? (3- Marks)
Ques-2-Discuss the role of present technology and its Impact on the Leanness of E-Procurement Processes. (3- Marks)
Ques-3-Examine and Outline the major issues being faced by supply chain managers and how it affects the companies they work for. (3- Marks)
Ques-4- Discuss, Information technology offers many valuable capabilities to the enterprise, especially in E-Auction / Negotiation. (3- Marks)
Ques-5-Analyse what are the future necessities in the field of SCM4.0 applied to sustainable supply chain management. (3- Marks)
This week, your internship assignment is with the company’s Guest Relations office.
You have been asked to draft a letter to guests to address concerns about the impacts of possible cyber-attacks. This particular letter should reassure guests that the company is taking positive steps to protect guest privacy. The guests’ concerns extend beyond privacy of information in databases. There have been news reports detailing situations where hackers have attacked internal building monitoring and control systems to spy on guests and invade their privacy.
In order to write an effective notification letter, it is first necessary to understand the legal requirements for such a letter. This Data Security Breach Notice Letter guidance document from Hutnik, Kelley Drye & Warren LLP provides guidance for companies facing the need to write notification letters. Second, you should consider the technical and people perspectives which guide the incident-specific content required for such a letter.
From a technical perspective, this type of attack is a data security problem because the attackers are stealing data by attacking at the point of creation (data at rest) and then along the transmission paths (data in transit). The impact of this type of attack is a loss of confidentiality.
From a people perspective, this type of attack is viewed as an attack on the privacy of guests and is categorized as a loss of privacy.
Managers need to address this problem from all three perspectives. With internal technical staff, the conversation would revolve around data security. But, with guests and Guest Relations staff, the conversation needs to address concerns about the possible loss of privacy. For both audiences, the conversation needs to take place in a manner that will not expose the company to avoidable legal difficulties.
Next, we must consider the required “tone” for such a letter. The letter must be factual but, more importantly, it is necessary to show an appropriate amount of empathy and understanding for the recipient’s feelings. Empathy and emotional intelligence are important leadership skills for managers.
Having empathy and/or acting in an empathetic manner (aware of and sensitive to the emotions of guests and customers), allows a manager to respond appropriately when a cyberattack occurs. As you write this letter, you will need to find a balance between addressing the emotional aspects of a cyberattack (need for a supportive and calming response — less information may be best) and the need to develop trust by providing information about a situation which can invoke fear and concern.
To learn more about emotional intelligence, read this definition of Emotional Intelligence and this discussion article about What Emotional Intelligence Is and Is Not. Then, read about three types of empathy https://www.huffingtonpost.com/entry/types-of-empathy_us_56f171cde4b03a640a6bcc17.
Finally, read one or more of these articles about cyber attacks that can affect hotel operations and create fear and concern among guests and employees.
Using what you’ve learned about data security AND emotional intelligence, draft a letter that Padgett-Beale could use to inform and calm its guests should a similar cyberattack (door locks, guest WiFi access, or credit card Point-of-Sale breach) affect one of the company’s hotel properties. Your draft letter will also be used to train employees in how they can and should respond to guest concerns.
Please note: “draft” means that your letter has not yet been reviewed and approved for publication. Your letter should be fully polished and contain no errors in style, grammar, word choice, grammar, etc.
Could it be argued that the environmental crisis facing the world is a product of capitalism and neoliberalism? Critically justify your answer.
Article Review Instruction
Everyone is required to write an article review for this class. We have 13 days for this winterim course so you need to prepare/start the writing as soon as you can. The deadline for the article review is Friday, January 20 at 10:00pm.
How to write the article review
An article review will convey information on the content of the article, but the review’s main purpose is EVALUTIVE. You need to offer a critical analysis of the article. The aim of the article review is to encourage students to be thoughtful, critical, and careful readers.
Questions to Consider
What is the title of the article? What does it suggest? As you read, try to formulate questions about the article and begin to develop answers. What is the major goal of the author writing the article? Does he/she achieve his/her purpose? Does the author’s evidence support his/her points? Is the author biased in his/her reporting of the facts or relatively balanced? Does the article engage you? Finally, how does the article fit into wide thinking of global perspectives?
Format
Part one: Title of the article
see the Course Content: Articles for the Review Assignment,
choose ONE from the 4 articles posted
Part two: Brief Summary of the article
identify at least 2-3 major arguments/evidence the author used to
support his/her points.
Part three: Your discussion/evaluation of the article
Select 1 author’s argument as the most persuasive one and why?
Do you agree with the authors?
Why or why not?
Part four: Conclusion
(All the 4 articles are written by Manfred Steger. He is professor of Political Science at University of Hawaii.)
The review should be 3-4 pages (double- spaced).
Question 1:
What are the different-levels and types of communication as a security leader?
Question 2 :
What is Emotional Intelligence and why is it so important in today’s day and age? Explain your reason.
Question 3 :
What are some ideas on building a security culture? Be specific on your own ideas.
(The Security Leader’s Communication Playbook: Bridging the Gap between Security and the Business)
Answer each the following five questions:
-Question 1: What IS music?
-Question 2: What is its value to you?
-Question 3: What is your musical background?
-Question 4: How do you use music in your daily life?
-Question 5: Why do you think learning about music is important to your overall college education?
What systemic bias or discrimination would you face if you applied for a job in the technology industry of your country?
Describe cross-cultural perspectives on a complex global issue
Scenario
DOWSE Logo
You work at the Division of Water Sourcing and Education (DOWSE). DOWSE is an international nonprofit water company concerned about regions where clean water is scarce or difficult to access. Your department handles the collection of global freshwater data, so it can direct new developments. Your department also collects information about the people affected by this growing water crisis.
DOWSE has been invited to give a presentation at a local science convention. Your supervisor, René Dey, has asked you to share this presentation. You should focus on how water scarcity, quality, and mismanagement affect cultures and politics around the world. You should also explain how these issues can lead to inequality and discrimination. Finally, you will need to address the role of media coverage in raising awareness about these issues.
Directions
Create a presentation about the water crisis that contains 8–10 slides. You may include a combination of graphics and text to support your message. You can record the presentation (7–10 minutes) or provide comprehensive speaker notes (750–1,000 words). If you choose to use speaker notes instead of recording, the notes should reflect what you would say in an audio or in-person presentation. The presentation should address the following:
Describe the water crisis and the actions local and global organizations are taking to address it.
Describe the effect of the water crisis on countries and cultures around the world. Also, describe whether this has caused inequality or discrimination in these countries.
Describe the role of governmental and non-governmental organizations in addressing the water crisis around the world.
Discuss how the media portrays this complex global issue.
Read the articles in the Supporting Materials section and the Learning Resources to learn more about the water crisis. While conducting research, keep the following questions in mind:
How are cultural perspectives and facts presented?
Does socioeconomic status or income play a role in access to safe, reliable water sources?
Do gender, race, age, status, and other factors play a role in access to safe, reliable water sources?
Do different members of society play bigger roles in water collection or access than others?
How are governments organized in the regions affected by this crisis? Does this type of organization affect water management?
Does culture play a role in how water management decisions are made?
What issue(s) may have led to the water crisis in these regions? For example poorly managed supplies, pollution, agriculture, and population growth.
What sources did you use to gather this information?
What to Submit
Every project has a deliverable or deliverables, which are the files that must be submitted before your project can be assessed. For this project, you must submit the following:
Presentation
For this project, you will submit a presentation (8–10 slides). You may record the presentation (7–10 minutes in length) or include speaker notes with your slides (about 750 to 1,000 words). You may include a combination of graphics and text to support your message.
Supporting Materials
The following resource(s) may help support your work on the project:
Citation Help
Need help citing your sources? Use the CfA Citation Guide and Citation Maker.
Reading: How to Design and Deliver an Effective Presentation
This document provides a list of tutorials and resources that will be useful when completing your presentation. The tutorials cover the elements of effective presentation design.
Reading: 7 Reasons We’re Facing a Global Water Crisis
This World Resources Institute article outlines seven causes of the global water crisis.
Reading: Water Wars
This podcast includes examples of places where freshwater has become more and more challenging to obtain. It also discusses the regional effects of this crisis. The podcast is the third resource on this site. A written transcript of the podcast is available: Reveal – Water Wars
Reading: Cape Town Has a New Apartheid
This Washington Post article outlines the water crisis in Cape Town, South Africa. It describes what people there are doing to conserve water and avoid “Day Zero”: the day their city runs out of fresh water.
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