Bandura’s Social Development Theory:Describe your personal development through the lifespan.

Describe your personal development through the lifespan. Include:

The major developmental theory you chose, it’s theorist, and the tenets of the theory;

Social Learning Theory – Albert Bandura

  • People learn from one another via observation, imitation and modeling
  • Bridge between behaviorist and cognitive theories
  • Encompasses attention, memory and motivation
  • Continuous reciprocal action between cognitive, environmental and behavioral influences
  • Conditions for effective modeling:
  • Attention
  • Retention
  • Reproduction
  • Motivation
  • Reciprocate Determinism – the world, and a person’s behavior cause each other
  • Personality considered as an interaction between the environment, behavior and one’s psychological processes
  • Related to Vygotsky’s sociocultural theory

Discuss a corrective action plan (including who, what, when and how) at the corporate level, business-unit level, and functional level.

Project 4: Strategy Selection, Implementation and Evaluation

BMGT 495 – Project 4: Strategy Selection, Implementation and Evaluation (Week 8)

Purpose:

This project is the last of four projects.  You will generate a pool of alternative strategies, evaluate these alternative strategies, and select the best strategy using the tools and concepts learned throughout the course.  You will develop implementation plans, evaluative plans to control the implementation process, and plan for post-evaluation measures. You will also draw from previous business courses to develop an understanding of how organizations develop and manage strategies to establish, safeguard and sustain its position in a competitive market.  

Skill Building:

In this project, you are building many different skills including research, critical thinking, writing and developing analytical skills related to various financial analysis tools and strategy tools used in business.   You will select optimal strategies, design how to implement and evaluate the implementation process of the optimal strategies.

Outcomes Met With This Project:

  • Examine the impact of ethical decision making, social responsibility, stakeholder analysis, and corporate governance on organizations and society
  • Utilize a set of useful analytical skills, tools, and techniques for analyzing a company strategically;
  • Integrate ideas, concepts, and theories from previously taken functional courses including, accounting, finance, market, business and human resource management;
  • Analyze and synthesize strengths, weaknesses, opportunities, and threats (SWOT) to generate, prioritize, and implement alternative strategies in order to revise a current plan or write a new plan and present a strategic plan;
  • Evaluate the outcomes of identified strategies to determine their success and impact on short-term and long-term objectives. 

Instructions: 

Step 1:  Course Material and Research

Although you are required to research information about the focal company, you are also accountable for using the course material to support the ideas, reasoning and conclusions made.  Course material use goes beyond defining terms but is used to explain the ‘why and how’ of a situation.  Using one or two in-text citations from the course material and then relying on Internet source material will not earn many points on an assignment.  A variety of source material is expected and what is presented must be relevant and applicable to the topic being discussed.   Avoid merely making statements but close the loop of the discussion by explaining how something happens or why something happens, which focuses on importance and impact.  In closing the loop, you will demonstrate the ability to think clearly and rationally showing an understanding of the logical connections between the ideas presented from the research, the course material and the question(s) being asked.

Step 2:  Research

In completing the report, you will use the chapters in the eBook as a guide and perform research on the same company as in Projects 1 and 2, answer the required elements below in narrative form following the steps. 

Note:  Your report is based on the results of the research performed and not on any prepared documentation.  What this means is that you will research and draw your own conclusions that are supported by the research and the course material rather than the use any source material that puts together any of the tools or techniques whether from the Internet, for-pay websites or any document, video or source material.  A zero will be earned for not doing your own analysis.

Library Resources

On the main navigation bar in the classroom select, Resources and then select Library.  Select Databases by Title (A – Z).  Select M from the alphabet list, and then select Mergent Online.   You may also use Market Line and should be looking at the focal company’s Annual Report or 10K report.  You are not depending on any one resource to complete the analysis.  It is impossible to complete a Porter’s Five Forces, competitive analysis or OT by using only course material.

You should not be using obscure articles, GlassDoor, or Chron or similar articles.

Research for Financial Analysis:  Financial Research

Research for Industry Analysis CSI Market

UMUC library is available for providing resources and services. Seek library support for excellence in your academic pursuit.

Library Support

Extensive library resources and services are available online, 24 hours a day, seven days a week at https://www.umuc.edu/library/index.cfm to support you in your studies.  The UMUC Library provides research assistance in creating search strategies, selecting relevant databases, and evaluating and citing resources in a variety of formats via its Ask a Librarian service at https://www.umuc.edu/library/libask/index.cfm.

Scholarly Research in OneSearch

To search for only scholarly resources, you are expected to place a check mark in the space for “Scholarly journals only” before clicking search.  

Step 3:  Specific Company for All Three Projects

For this project, each student in this course has been specifically assigned by your instructor to write an independent report on one focal company.  The assigned company must be used for all three projects in this course.  You are not allowed to write the reports on any other company different from the company specifically assigned by your instructor.  Students who fail to use the specifically assigned companies from the list or use an unapproved company will receive a zero for the project.

The company that your instructor has assigned to you will be used for this project.

Step 4Preparation for the Project

Before you begin writing the report, you will read the following requirements that will help you meet the writing and APA requirements.

  • You will be doing an analysis on the selected company.  When doing an analysis you are not merely making statements that may be cited.  Instead, you will be supporting the statements made.  “Support” is the process of explaining, discussing and analyzing “why” and “how,” which is a higher level critical analytical skill that is required for this class.  Support is needed to do well on this project.
  •  Read the grading rubric for the project.  Use the grading rubric while writing the report to ensure all requirements are met that will lead to the highest possible grade.

Step 5:  How to Set Up the Project

Use this template to complete the project: Project 4 Template.  The document has to be written in Word or rtf.  No other format is acceptable.  No pdf files will be graded.  Use 12-point font for a double-spaced report.  The final product cannot be longer than 16 pages in length, excluding the title page and reference page.  Those items identified in the implementation and action plans should appear under the appropriate heading in the paper.  Do no use an Appendix.

Step 6:  Introduction

Create an introductory paragraph.  The Introduction should clearly and concisely convey the main points of the project’s requirements. Review the following website to learn how to write an introductory paragraph: http://www.writing.ucsb.edu/faculty/donelan/intro.html.  

Step 7:  Alternative Strategy Generation

  • To generate a pool of strategies, you will look at the organization’s business level strategy, corporate level strategy and global strategy.   Using the information and data collected from your research, and the analytical outcomes from (a) external factor analysis in your Project 1 and (b) internal factor analysis in Project 2, you will generate a pool of strategies.
  • Generate a minimum of three possible alternative strategies for the company;
  • Identify and discuss cultural and organizational factors that should be considered in analyzing and choosing among the alternative strategies.

Step 8:  Strategy Prioritization

  • Prioritize strategies and explain using the course material to support the reasoning.

Step 9:  Strategy Selection

  • Explain how to select the best strategy (or strategies);
  • Recommend the best one or two strategies and long-term objectives among the alternative strategies and explain why these strategies and objectives are best;
  • Identify strategy recommendations using the following format for the formulation of strategies.   Make sure you are thorough in your presentation.
  • Read this: Strategy Content Guidelines.
  • Goal (The desired outcomes to be achieved)
  • Objective (Measurable milestone toward accomplishing the Goal)
  • Strategy (The approach used to achieve the Goal)
  • Tactic (A specific activity undertaken to implement the Strategy)
  • Review this resource to differentiate between Strategy Versus Operations and Strategy Versus Tactics

Step 10:  Strategy Implementation

  • Recommend procedures for strategy implementation;
  • Discuss who, what and how to implement the selected strategy (or strategies) at the corporate level, business-unit level, and functional level.

Step 11:  Strategy Evaluation

  • Discuss procedures for strategy review and evaluation;
  • Discuss the appropriate evaluative measures (including who, what, when and how)  at the corporate level, business-unit level, and functional level.
  • Discuss a corrective action plan (including who, what, when and how) at the corporate level, business-unit level, and functional level.
  • Use frameworks and tools discussed throughout the course;
  • Support the reasoning and conclusions made.

Step 12: Conclusion

Create a concluding paragraph.  The Conclusion is intended to emphasize the purpose/significance of the analysis, emphasize the significance/consequence of findings, and indicate the wider applications that are derived from the main points of the project’s requirements. Review the following website to learn how to write a concluding paragraph: http://www.writing.ucsb.edu/faculty/donelan/concl.html.

Step 13:  Submit the Report in the Assignment Folder

Submitting the project to the Assignment Folder is considered the student’s final product and therefore ready for grading by the instructor.  It is incumbent upon the student to verify the project is the correct submission.  No exceptions will be considered by the instructor.

Report Requirements to Follow

In writing the report:

  • Use the grading rubric while completing the project to ensure all requirements are met that will lead to the highest possible grade.
  • Third person writing is required.  Third person means that there are no words such as “I, me, my, we, or us” (first person writing), nor is there use of “you or your” (second person writing).
  • Contractions are not used in business writing, so do not use them.
  • No direct quotes except for mission statement and vision statement.  For all other source material used in the analysis, you will not use direct quotation marks but will instead paraphrase.  What this means is that you will put the ideas of an author or article into your own words rather than lifting directly from a source document.  You may not use more than four consecutive words from a source document, as doing so would require direct quotation marks.  Changing words from a passage does not exclude the passage from having quotation marks.  If more than four consecutive words are used from source documents, this material will not be included in the grade and could lead to allegations of academic dishonesty.
  • Use in-text citations and provide a reference list that contains the reference associated with each in-text citation.
  • You may not use books in completing this project.
  • Provide the page or paragraph number in every in-text citation presented.
  • You may not use Fern Fort University, Ibis World or any other for-fee website. 

 

What is the difference between a scholarly (peer reviewed) source and a popular source?

Information Literacy Assignment

About the Assignment

Using the same topic chosen for the Researched Argument Essay, students will identify key words and phrases to locate credible sources and frame a thesis statement. Students will answer the questions below and complete a mini annotated bibliography. This project is designed to aid the student in finding credible sources to use for the final essay.

The student will:

  • Develop a thesis statement and identify key words/phrases to search library databases and internet search engines
  • Locate, access, evaluate, and integrate information sources into the content created for the final essay
  • Understand ethical scholarship and proper APA citation.

Instructions:

Using the same topic that you have chosen for the Researched Argument Essay, you will hone your information literacy skills by the following methods: creating a thesis statement, preparing research strategies; locating at least two scholarly (peer reviewed) sources and two internet sources using library databases and internet search engines.

You will keep track of the list of key words and phrases you have used to “flesh out” the topic and what results each key word or phrase search yielded.

You will use the ENG310 Information Literacy Research Guide (note: some of the materials on this page may still say “ENG 365,” which was the previous name for the course) as a source to complete this project. Follow the link to access the guide: http://libguides.wilmu.edu/ENG310

Search Preparation:

Please review the ENG310 Research Guide – Research Preparation prior to completing this section. You can access the section on Research Preparation by following the link below: http://libguides.wilmu.edu/ENG310

  1. In the box below, please enter your thesis statement or research question. How did you narrow down your topic so that you could write a concise thesis or research question? (5pts.)
  2. After preparing your thesis statement, take some time to jot down key words and phrases that you can use to search for information on your topic. Using a thesaurus may help you generate terms. (5pts)
  3. more terms. (pts)

Evaluating Sources

Please review the ENG310 Research Guide – Evaluating Sources prior to completing this section. You can access Evaluating Sources by following the link below: http://libguides.wilmu.edu/ENG310

Answer the following questions:

  1. What is the difference between a scholarly (peer reviewed) source and a popular source? (10 pts)
  2. How are scholarly sources different (or similar) to internet sources (5pts)

Searching Library Databases

Please refer to the ENG310 Research Guide – Searching Library Databases to complete this section. Follow the link below to access the guide: http://libguides.wilmu.edu/ENG310

  1. What is a Library Database? (5pts)
  2. What are some of the databases students can access and use through the Wilmington University Library? Please note: Ebsco is not the name of a database – Academic Search Premier is the name of a database. (5pts)

Searching the Internet

Please review the ENG310 Research Guide – Evaluating Sources (website evaluation) in order to complete the following questions. The link to the guide is here: http://libguides.wilmu.edu/ENG310

  1. Why is it important to evaluate information retrieved from the internet? How do you determine what makes a site credible (what criteria do you use when evaluating webpages)? (10 pts)
  2. What kinds of websites are typically the most reliable to use for academic research? (5pts)

Annotated Bibliography

  1. Searching Library Databases (20 points – 10 pts for each article)

In this section, using some of the key words or phrases you listed above, gather at least two scholarly (peer reviewed) sources using the WilmU Library Databases. For information on how to search library databases and a list of databases to use for this assignment, please see the ENG 310 Research Guide (searching Library Databases): http://libguides.wilmu.edu/ENG310

Once you have found a few items, choose two articles, and create a mini annotated bibliography. The annotated bibliography should include the following for each article:

  1. Properly cited Reference List entry using APA format
  2. Follow the reference citation with a review of the article.

Your review should be one paragraph in length and should include information such as the following: What strategies did you use to find the source? What database did you use? What key words or phrases were most effective or least effective? How many results did your search return? How do you know this is a scholarly article?  How is the article useful (or not useful) to your topic? What are its limitations?

Please enter your responses below:

  1.    Searching the Internet (20 points – 10pts for each article)

In this section, using some of the key words or phrases you listed above, gather at least two sources from the internet using a search engine such as Google or Bing. For information on how to search for information on the internet, please see the ENG 310 Research Guide (searching Library Databases): http://libguides.wilmu.edu/ENG310

Once you have found a few items, choose two website, and create a mini annotated bibliography. The annotated bibliography should include the following for each article:

  1. Properly cited Reference List entry using APA format
  2. Follow the reference citation with a review of the article.

For information on how to cite websites, please review the following source: https://owl.english.purdue.edu/owl/resource/560/10/

Your review should be one paragraph in length and should include information such as the following: What strategies did you use to find the source? What search engine did you use? What key words or phrases were most effective or least effective? How did you determine if the source was credible or not?  How is the information useful (or not useful) to your topic? What are its limitations?

Please enter your responses below:

Summary

  1. Describe the most useful and least place(s) you used to find information. How did you make that conclusion? (5pts)
  2. Has completing this research project changed how you view and conduct research? Explain. (5pts)

             

In Australia health financing is based on universal health insurance that enables access to quality, low cost health care for all citizens. When it was first introduced in the 1970s it was called?

Question 1

Countries other than Australia have other significant health issues, as listed by the World Health organisation (WHO). After child and maternal health, a significant health priority area for countries to target is__________ (Select the one (1) correct answer)

a.

essential medicines, cholera and urban health.

b.

global information system on alcohol, substances and tobacco control.

c.

sexually transmitted infections, meningococcal meningitis, and influenza virology.

d.

infectious diseases for example HIV/AIDs, tuberculosis, malaria.

1 points

Question 2

In Australia health financing is based on universal health insurance that enables access to quality, low cost health care for all citizens. When it was first introduced in the 1970s it was called ________ (Select the one (1) correct answer)

a.

public health insurance.

b.

Medibank.

c.

Medicare.

d.

health insurance scheme.

Question 3

Private health insurance organisations in Australia function in addition to the universal public financing of Medicare. A significant role of the private health insurance system is to _______ (Select the one (1) correct answer)

a.

stop people using the public system all together to ensure an entirely private system in the future.

b.

help with the cost of non–Medicare funded services and assist with avoidance of waiting lists in the public system.

c.

to pay for 75% of ancillary health costs for older people living in remote areas and to provide extra health care to eligible disabled people.

d.

to ensure that people in high tax brackets do not attend public hospitals and obtain a better tax return by ticking the private health insurance box when submitting their tax declaration.

Question 4

The historical trauma experienced by Aboriginal and Torres Strait Islander people has been identified as affecting uptakes of health programmes that were set up to support health issues for the Aboriginal and Torres Strait Islander people. Significant improvements to participation have been made since which one (1) of the following has increased?

a.

Large metropolitan hospitals have provided more health promotion services to Indigenous people in order to target their specific issues

b.

Private health insurance changes have been made over the last two decades to offer less expensive medical treatment to Aboriginal and Torres Strait Islander people.

c.

Increasing numbers of Aboriginal and Torres Strait Islander health workers and professionals employed within services for the Aboriginal and Torres Strait Islander people.

d.

The Northern Territory Intervention was introduced in 1998 and has provided targeted medical equipment to Aboriginal people living in rural areas.

1 points

Question 5

A major historical development within perspectives of the nursing profession was a change to nurse education. Select which one (1) of the following summarises the significant changes that have occurred at the end of the last century.

a.

Education of nurses has been allocated to providers who are medical doctors to ensure complex medical knowledge base.

b.

Education of nurses has recently introduced concepts of discipline and standardisation of task completion and allocation to ensure standard practice.

c.

Education of nurses was taken out of hospital-based, vocational style and transferred to universities and vocational education providers to standardise and professionalise.

d.

Education of nurses was focused upon the use of high technology materials to modernise the profession.

Question 6

The historical development of health care in Australia allows us to understand context of current developments. Match the developments to the time frames provided.

The first universal health insurance was proposed then re-introduced based on the principle of equal access for all Australians.

The transfer or government monies via taxation, for free education, public housing, unemployment or sickness and disability care.

The first National allocation of health care responsibilities to the Commonwealth and States

The Pharmaceutical Benefits Scheme was introduced for the provision of free ‘life saving and disease preventing’ drugs.

Time frames

Developments

The declaration of the Australian constitution in 1901.

Term 1

Post second world war period based on the concept of the social wage.

Term 2

Coming into force in 1950 as a result of a 1947 Act of Parliament.

Term 3

An initial change was made in 1975 but later altered and redeveloped in the 1980’s.

Term 4

Question 7

Health Care in Australia is conducted in a range of environments with varying focusses. Match the following care environments to the services in the current models of care in which they operate in local areas as part of the Australian health care system.

Care environments

Community services nurse

Ambulatory clinic

Residential respite service

Operating theatre

Care environments

Arenas of care

Home health care

Term 1

Outpatient care

Term 2

Long-term care

Term 3

Acute hospital care

Term 4

4 points

Question 8

Australian governments and peak health bodies have been working toward a National approach to more standards of care which were once State and Territory based. Examples of current common care standards are listed below. Match them to the description of the standards.

Standards

Palliative Care Standards

National Safety and Quality Health Service Standards

Enrolled Nurse Standards For Practice

Aged Care Accreditation Standards

Descriptions

Standards

Consisting of four (4) standards, their principles and expected outcomes to which homes must comply.

Term 1

Consisting of ten (10) standards, their intent and context, and listed criteria for items and actions that are required to meet the standard in wide variety of health services.

Term 2

Developed by the peak body, they represent a set of philosophical standards, reflecting a need to clearly articulate and promote a vision for compassionate and appropriate care

Term 3

The standards are the core to providing a framework for assessing practice and communicating expectations for practice and education.

Term 4

Question 9

The Australian health care system is complex and interdisciplinary. Match interdisciplinary team members and personnel with the roles they play within the health care system.

Interdisciplinary team member

Enrolled Nurse

Registered pharmacist

Physiotherapist

Social worker

Roles

Interdisciplinary team member

Prepares and dispenses drugs for therapeutic use

Term 1

Assists clients with psychosocial problems such as financial, housing, life skills

Term 2

Addresses the needs of the person based on a holistic assessment and following a plan of care in consultation with a registered nurse.

Term 3

Work with people with musculoskeletal problems to assess and support strength and mobility.

Term 4

Question 10

Take into account the biological, socio-cultural and social influences on health and match the impacts on health and illness for Australians to the commonly occurring outcomes (themes) of such impacts.

Impacts on health and illness

Ageing population

Obesity

Poverty

Smoking

Outcomes of health impacts

Impacts on health and illness

Increased number of people living with chronic illness for long periods of time.

Term 1

Acute and chronic illnesses, such as diabetes, that are secondary to the original health impact.

Term 2

Extensive impacts on all aspects of physiology and health, and particularly a major cause of cardiovascular and respiratory disease.

Term 3

General increase in likelihood of disease and illness states associated with poor diet, and poor preventative and general health care.

Term 4

Question 11

The health of immigrants, refugees and Aboriginal and Torres Strait Islander people can be impacted upon because of cultural barriers in society. Match the following cultural issues faced by such people to the common health impacts seen in clinical practice.

Cultural issues faced

Removal from traditional lands and family

Non-acceptance by dominant community

Belief in traditional medicine and mistrust of western medical structures

Environmental issues such as remoteness

Health impacts

Cultural issues faced

Fear, lack of knowledge and support to access services in a timely manner.

Term 1

Poor diet, inactivity, mental health issues, high level of risk taking behaviour.

Term 2

Poor local provision of or limited expertise in complex health problems.

Term 3

Late diagnosis and treatment of serious illness, if treatment is commenced at all.

Term 4

Question 12

The provision of services within the Australian health care system can be impacted by a variety of issues that can cause constraints on funding and resource availability. These issues can include social, political and economic factors. In the table below, match the three (3) correct type of issues with the statement.

A cultural issue

A political issue

Constraints on available funding

A social and economic issue

Statement

Type of issue

Clients wanting to be prescribed medication that is available overseas, but not yet in Australia, must pay full price for them because they are not yet approved for the Pharmaceutical Benefits Scheme.

Term 1

To have new drugs listed on the Pharmaceutical Benefits Scheme, they must go through rigorous cost effectiveness assessment, a safety assessment and be for a significant condition.

Term 2

People on low incomes are able to get a higher level of subsidy for approved Pharmaceutical Benefits Scheme drugs, compared to those on higher incomes.

Term 3

Question 13

Funding for public health services in Australia predominantly comes via the taxation system in the form of_________ (Select the one (1) correct answer)

a.

rebates.

b.

tax offsets.

c.

Medicare.

d.

co-payments.

Question 14

Identify the different levels in the structure of health care in Australia. (Select the one (1) correct answer)

a.

Tertiary, secondary and community levels

b.

Primary, secondary and tertiary levels

c.

Public health care and private health care

d.

Community, secondary and quaternary levels

Question 15

A brief overview of the Australian health care system’s structure including control and funding mechanisms follows. Complete the following paragraph by selecting the correct options from the box below

delivery

regional health networks

State and Territory

Australian Health Care Agreement

The States and Territories are responsible for efficient

Term 1

of health care services. Every five (5) years the Federal government enters into a new

Term 2

with the States and Territories. In 2011 arrangements for governance of funding and management of public hospitals changed to a National Health and Hospitals Agreement which included requirements for timely care and inclusion of local and

Term 3

.  These structures were reversed with change of government to revert to

Term 4

management of hospitals.

Question 16

. A strength of the Australian health care system for local areas, is in __________ (Select the one (1) correct answer)

a.

health practitioners and health care facilities, no matter where they are situated are held to high standards of practice and accountability through government and professional regulatory bodies.

b.

the ability to have extensive consultations with local doctors at no additional costs, and at short notice to reduce the number of medical situations where ‘it’s too late’.

c.

provision of prescription medications in local pharmacies for all citizens at no cost if the client can prove they live in a remote area by providing an official document.

d.

provision of elective surgery in local public hospitals with little or no waiting period provided that the State Health Department has approved the premises and that Medicare has approved the prescribed drugs.

Question 17

A weakness of the Australian health care system for local areas, is that___________ (Select the one (1) correct answer)

a.

public hospitals are not required to treat individuals with private health cover.

b.

there are no services provided outside of hospitals in remote or low socio-economic areas.

c.

expensive technology is withheld from treatment options for public patients, whereas patients with private health insurance have priority access to the best technology.

d.

the breadth and variety of services available in the system are often only available in large metropolitan cities and rural and remote are neglected.

Question 18

Policies on health care are made by both Federal and State governments, which can cause a variety of problems. Other issues affecting policy development in the contemporary health environment are also varied. In the following table, match the issues impacting policy, to the most accurate description of the issue.

Issues impacting policy

Higher demand for services

Technology

Average length of stay in hospitals

Rural and remote provision of services

Descriptions

Issues impacting policy

People living longer with more chronic illnesses increases demand on services.

Term 1

The mean number of days that admitted patients stay in hospital, which impacts on costs of hospitals.

Term 2

The requirement for equitable service provision for chronic health problems in distant and sparsely populated regions.

Term 3

Techniques, instruments and medicines which are changing the nature of how procedures and treatments are conducted and their effects on people’s needs.

Term 4

Question 19

Which two (2) of the following current health issues in Australia will continue to have significant influences upon National health policy into the future?

a.

Ageing population

b.

Increased prevalence of chronic illness

c.

The misuse of reconstructive surgery to fill in demand for cosmetic surgery.

d.

Immigrant populations from third-world countries.

e.

The overuse of vaccinations in preschool children.

Question 20

An example of the impacts of health and illness factors on people is when an older person requires support to maintain their activities of daily living in their home. Select which two (2) of the following are examples of significant impacts upon them as a result of health changes

a.

Trying to navigate the complex array of services that could be used to support them to remain in the home.

b.

Paying for aids and modifications to the home to maintain safety and functionality.

c.

Attending a general practitioner for a health check every month or every week, even when travelling

d.

Reading health information on a Government brochure provided by their practice nurse at home

e.

Paying more expensive taxi fares because of the need to carry the medical equipment, e.g. walking aids.

Question 21

Health and illness factors can impact on the everyday life of a client. For young adults with insulin dependent diabetes (chronic illness), how would compliance with their maintenance regimes impact negatively in their everyday lives?

a.

They cannot drink any alcohol if they are not eating food at the same time – they blood sugar levels would be too low

b.

They can incur considerable costs for testing equipment and medications, and require regular specialist visits.

c.

They are aware of healthy diets and must visit the diabetes educator fortnightly, otherwise their insulin pump won’t be reimbursed by Medicare.

d.

They live and work within the general public at a variety of roles and activity levels.

Question 22

The principles and philosophical framework of Primary Health Care are concerned with which one (1) of the following?

a.

Providing inter-sectoral acute, chronic and rehabilitative services in tertiary health care, under a framework of emphasis on consumer involvement, universal access and affordability of health care.

b.

Providing inter-sectoral access, equity and participation in health care for all in a communitybased framework with emphasis on consumer involvement, universal access and affordability of health care.

c.

Providing health promotional, acute, surgical and rehabilitative services based in medical centres and GP clinics with emphasis on consumer involvement, universal access and affordability of health care.

d.

Providing wellbeing and disease preventative services in a framework of self-care and health focus with emphasis on consumer involvement, universal access and affordability of health care.

Question 23

The role of the Enrolled Nurse (EN) within the principles of primary health care is demonstrated by which of the following statements about the relationship with other health professionals?

a.

The EN works through direct consultation with the other health care professionals in the delivery of accessible, community driven health care.

b.

The EN works in the delivery of accessible, community driven health care.

c.

The EN works through consultation with the Registered Nurse and in collaboration with the other health care professionals in the delivery of accessible, community driven health care.

d.

The EN works in collaboration with the other health care professionals in the delivery of accessible, community driven health care.

Question 24

There are different models of health and wellness. Which one (1) of the models is reflected in the following statement? ‘This model recognises individual states of health and wellness as a position on the continuum’.

a.

Health promotion model.

b.

High-level wellness model.

c.

Health illness continuum model.

d.

Holistic health model.

Question 25

Approaches to health outside of Western based medical models often share some fundamental tenets, such as the use of natural products. Another similarity between non-western health practices is _______

a.

the need to create balance in the body, mind and spirit.

b.

the invocation of animal spirits in healing.

c.

the practice of hovering hands over the body to feel vibrational variations.

d.

the approach of testing responses on the feet to diagnose other organ or system problems.

Question 26

Promoting wellness and illness principles can be influenced by the perceptions of individuals. Match the following common perceptions to the correct principles statement.

Common perception

The emotional and social elements of a person’s life

A focus on optimising one’s health potential.

A holistic view of six (6) dimensions of one’s life of which physical health is a part, but not all that contributes to wellness.

A state of complete physical, mental and social wellbeing and not merely the absence of disease or infirmity.

Principles statement

Common perception

Health can be defined by each person in a different way.

Term 1

The meaning of wellness

Term 2

Some of the components of wellbeing

Term 3

The view of the dimensions of wellness.

Term 4

Question 27

In an Enrolled Nurse’s contemporary practice there is increasing likelihood that a person’s care regime will include non-western forms of medicine. The EN’s role is to apply knowledge of complementary and alternate therapies to the care of the person by_________ (Select the one (1) correct answer)

a.

informing them that all alternate therapies are dangerous and should not be used.

b.

explaining that any complementary therapies are not taken into account when they are assessed for western medicine because they make no difference.

c.

assisting the person to access more products from the internet because they are less expensive.

d.

ensuring the person is aware of potential interactions of prescribed medications and treatment with other herbs and medicines.

Question 28

Which one (1) of the following professional bodies has a function of nursing disciplinary matters and outcome decisions?

a.

Australian Health Professional Regulation Agency

b.

Nursing and Midwifery Board of Australia

c.

Australian Nursing and Midwifery Federation

d.

Australian Nursing and Midwifery Accreditation Council

Question 29

The Nursing and Midwifery Board of Australia (NMBA) is responsible for registration of nurses and midwives and development of standards, codes and guidelines for the professions. Match the following codes and guidelines to their descriptions.

NMBA codes and guidelines

Enrolled Nurse Standards For Practice

Codes of professional conduct for nurses

Codes of ethics for nurses

Descriptions

NMBA codes and guidelines

This Code outlines the nursing profession’s commitment to respect, promote, protect and uphold the fundamental rights of people who are both the recipients and providers of nursing and health care.

Term 1

Sets the minimum standards for practice a professional person is expected to uphold both within and outside of professional domains in order to ensure the ‘good standing’ of the nursing profession.

Term 2

The core practice standards that provide the framework for assessing Enrolled Nurse (EN) practice.

Term 3

Question 30

Nursing in Australia is regulated and supported by regulatory, industrial and professional bodies. An example of an industrial body in support of the profession is the Australian Nursing and Midwifery Federation. Its main function is ________

a.

advancement of the industrial, political and professional status of members.

b.

regulation all health professionals in Australia.

c.

responsibility for registration and accreditation of nurses in Australia.

d.

the peak professional nursing organisation, lobbying governed, policy analysis and development.

Question 31

A critical aspect to the nursing profession in the contemporary setting is to maintain practice within the standards of care for one’s own work role. In a palliative care setting with a distressed family, which one (1) of the following strategies would reflect that the EN is practicing within their role and standards?

a.

Speaking to the medical team and asking them to speak to the client and family.

b.

Consulting with the Registered Nurse about the family’s concerns and making a referral to support services.

c.

Speaking to the social worker or counsellor and telling them that they should contact the client and family.

d.

Setting up an appointment with the palliative care team for the client and family on the behalf of the Registered Nurse

1 points

Question 32

A valuable resource to support your knowledge of the current health issues that will inform ongoing health policy for Australia, is the ______________ (Select the one (1) correct answer)

a.

Health care Australia managed services reports.

b.

ABC Health online website for health and wellbeing.

c.

Australian Institute of Health and Welfare report on Australia’s health.

d.

Defence Health Australia annual report on current health issues.

Question 33

Australians are, in general, able to access a wide variety of existing health services to support their current health issues. In the following tables, match the appropriate health service to the description of a health issue.

Diabetes Educators

Renal dialysis centres

Drug and alcohol rehabilitation units

Cardiac catheterisation units

Description

Health service

A person with heart disease who has had heart attacks caused by blockage of coronary arteries.

Term 1

A person with kidney failure that needs to have their blood filtered

Term 2

A person who has a long term chronic disease and is struggling to understand how to manage their diet and blood glucose levels.

Term 3

A person who is unable to function to their full potential due to overuse and misuse of substances, causing them lifestyle distress and dysfunction.

Term 4

Question 34

Florence Nightingale is often described as the founder of modern nursing. One (1) of the most significant historical contributions she made was to change the way nurses were perceived by the public, based upon which one (1) of the following innovations of the time?

a.

The introduction of formal nursing training based upon both theory knowledge and clinical experience.

b.

The use of systematic hand washing in clinical settings before changing dressings to avoid contamination

c.

That nurses should come from a religious background to ensure they are focussed on the holistic benefits to the patient

d.

The use of evidence based practice in her hospitals to avoid conflict with medical doctors and the Medical Board of England.

Question 35

Scenario 1: team meeting (Questions 35-36 refer to this scenario)

You are working as an Enrolled Nurse in a specialist, multidisciplinary service that is focussed on diabetes management. The service is due to have an audit attended by the relevant accreditation agency. You are participating in a team meeting in preparation for the audit. Because of the stress of the coming audit there is some tension within the group.

In thisscenario you need to contribute to the meeting to demonstrate your collaboration within the team, while considering your role as an enrolled nurse. Which two (2) of the following describe contributions you could make to the team meeting to support positive group dynamics?

a.

That you could take on the roles of the other team members whilst they prepare for the audit

b.

Your understanding of the situation and what your concerns are.

c.

Acknowledgement that this can be a stressful event for everyone.

d.

The fact that there is not much that you could do given your level of accountability.

e.

You could offer to act as personal assistant for your supervisor to help reduce workload

2 points

Question 36

Scenario 1: team meeting (Questions 35-36 refer to this scenario)

You are working as an Enrolled Nurse in a specialist, multidisciplinary service that is focussed on diabetes management. The service is due to have an audit attended by the relevant accreditation agency. You are participating in a team meeting in preparation for the audit. Because of the stress of the coming audit there is some tension within the group.

Considering that the audit process is causing stress, why should you and the service participate in the process? Select the most appropriate answer from the following.

a.

Because you have to do what you are told within you role, without question.

b.

Because you are required to perform activities of audit for accreditation purposes as part of your code of ethics.

c.

Because it is a standard quality compliance activity within health services and participation is a function of professional practice and compliance with organizational procedures.

d.

Because it is solely your responsibility to maintain the accreditation standards for the service you work within.

Question 37

Both the practice of professional nursing and nursing knowledge has evolved from nursing theories. Match the theoretical concepts or frameworks that guide nursing care with the relevant theorist.

Nightingale

Abdellah

Orem

Benner

Theoretical concept or framework

Theorist

Emphasized delivery of nursing care to the whole person using a problem-solving approach the nurse formulates a plan of care to help clients meet their physical, social, intellectual and spiritual needs, via 21 nursing problems.

Term 1

Depicted the goal of nursing as helping client achieve health through self-care. Nursing is seen as a service required when individuals are unable to care for themselves, or self-care deficit.

Term 2

Viewed nursing as a development of skills and an understanding of patient care over time, thus the nurse moves from a novice to an expert

Term 3

Environmental adaptation theory, with a focus on the basic needs of humanity to survive.

Term 4

Question 38

To better support a person toward positive health outcomes for them and their family, an appropriate agency to refer to is the Immunize Australia Program. To answer the following question, you are required to access the programmer’s website using the link provided.

http://www.immunise.health.gov.au/

Identify two (2) of the six (6) sections that people can search further to find out more about the agencies and information available to them regarding immunization.

Question 39

There are times when you will need to interpret information about sources of funding for the people for whom you care, to make sense of the context they are in. Access the website’s information so that you can answer the question following.

https://www.humanservices.gov.au/customer/subjects/medicare-services

Indicate a benefit that is relevant for people who have reached a threshold of costs for health services and what the benefit means for their ongoing costs.

Question 40

There are a range of factors which commonly affect health for people. Outline three (3) common factors which affect health. In your answer briefly describe the effect on health and give an example of a group of people for which the factor is a very common risk.

An example answer is: Substance abuse is a high risk to health, which can cause serious side effects, organ failure and sudden death. It is often focussed in younger people from 15 to 30 years.

Question 41

One of the current perspectives in the profession which relates to nursing practice is Evidence Based Practice (EBP). Give a brief description of what EBP represents and how it is applied to maintain standards of nursing care.

Question 42

Health promotion is often very costly to the nation but also very important to support health, so should be evaluated for effectiveness. From the following passage, first identify a health promotion strategy that has been implemented then give a brief evaluation of what has been said about the outcomes of the strategy and the suggestion for a future approach.

‘Potentially avoidable hospitalisations (PAHs) refer to hospitalisations that may (potentially) have been avoided by providing timely and appropriate primary health care, including preventive care. Chronic diseases account for more than half of all PAHs. Widespread implementation of chronic disease management programmes, has not led to statistically significant reduction in the rates of PAH. The rates have increased in vulnerable populations (Indigenous Australians, rural/remote residents, socioeconomically disadvantaged, elderly). Effective programmes for vulnerable populations are condition- and con text-specific as many experience multiple disadvantage, including more advanced illness, comorbidities, poor health literacy and low socioeconomic status. Overall, a targeted approach that is ‘fit for purpose’ may be needed to ensure that programmes to reduce PAHs reach those most in need.’

http://www.phcris.org.au/news/newsfeed/2016/june/pir.php  (accessed 27th July 2016)

Health promotion strategy:

Evaluation:

Suggestion for a future approach:

Question 43

Scenario 2: patient load and scope of practice ( Questions 43-44 refer to this scenario)

You are a student Enrolled Nurse participating in clinical placement in a busy medical-surgical ward within an organisation that has a policy regarding nursing workloads which states; ‘Appropriate Patient Allocation = Better Outcomes’.

This is your first placement on a hospital ward and you are allocated two (2) surgical clients for this shift (postoperative clients with IV therapy and wound drains) and two (2) medical patients (an Aboriginal and Torres Strait Islander person, who needs full assistance with all ADLs and a person with IV medications).

To ensure you comply with the relevant Codes of ethics, conduct and standards for practice, and in consultation with colleagues and your supervisor, you identify that this patient load is likely to be outside your scope of practice and therefore not safe.

Applying jurisdictional requirements of the organisation to the Decision Making Framework for nurses to address your scope of practice, determine whether it is appropriate or not to accept the allocation of patients. In your answer ensure you address reasons for your determination, organisational compliance and how you are working within the parameters of nursing practice relevant to your role (as per the scenario).

Question 44

Scenario 2: patient load and scope of practice (Questions 57-58 refer to this scenario)

You are a student Enrolled Nurse participating in clinical placement in a busy medical-surgical ward within an organization that has a policy regarding nursing workloads which states; ‘Appropriate Patient Allocation = Better Outcomes’.

This is your first placement on a hospital ward and you are allocated two (2) surgical clients for this shift (postoperative clients with IV therapy and wound drains) and two (2) medical patients (an Aboriginal and Torres Strait Islander person, who needs full assistance with all ADLs and a person with IV medications).

To ensure you comply with the relevant Codes of ethics, conduct and standards for practice, and in consultation with colleagues and your supervisor, you identify that this patient load is likely to be outside your scope of practice and therefore not safe.

Refer to the above scenario. In adapting to the role of the EN who works in collaboration with the RN, in accordance to the EN scope of practice, organisational policy, relevant legislation, nursing standards, and principles of practice within the context of care, identify the most appropriate strategy/ies that you should take in this situation to maintain safety of the clients.

Question 45

Give an example of how nurses could incorporate the process of ‘assessment’, as described in Henderson’s nursing theory, into nursing practice on a regular basis. A brief overview of theory has been supplied below.

Henderson’s theory: Described the goal of nursing as helping people to gain independence as rapidly as possible. Identified 14 basic needs which provide the framework for nursing care.

Question 46

Give an example of a situation where you might be required to discuss funding sources and health insurance with a person or their family/carer. In your answer also discuss why it is important to the person to have the conversation in this situation.

Demonstrate leadership strategies that promote safety and improve quality in nursing practice and increase collaboration with other disciplines when planning patient-centered care within systems-based practice.

Purpose

This week’s graded discussion topic relates to the following Course Outcomes (COs).

  • CO2: Demonstrate leadership strategies that promote safety and improve quality in nursing practice and increase collaboration with other disciplines when planning patient-centered care within systems-based practice. (PO2)

Discussion

Now that you have examined the Nurse of the Future Nursing Core Competencies©, why do you think these competencies were selected? Which two of the 10 competencies will be most important to your future nursing practice, and why?

Grading

To view the grading criteria/rubric, please click on the 3 dots in the box at the end of the solid gray bar above the discussion board title and then Show Rubric.

Scrocynski et al. (2017) noted that it took four years of review and collaboration to develop the Nurse of the Future Core Competencies (NoF NCC). Numerous reasons were given for the necessity of these NCCs, including”increased focus on interprofessional competencies, collaboration, and teamwork” (Scrocynski et al., 2017, p. 234). As you are already practicing, you should be integrating the core competencies already. As a reminder, the Nurse of the Future Core Competencies include:

  • Patient-centered care
  • Professionalism
  • Informatics and technology
  • Evidence-based practice (EBP)
  • Leadership
  • Systems-based practice
  • Safety
  • Communication
  • Teamwork and collaboration
  • Quality improvement

(Massachusetts Department of Higher Education, 2016, p. 4).

What were the reasons for the selection of these competencies? Discuss two of the competencies as they relate to your practice.

References

Massachusetts Department of Higher Education. (2016). Creativity and connections: Building the framework for the future of nursing education and practice. Retrieved from https://www.mass.edu/nahi/documents/NOFRNCompetencies_updated_March2016.pdfLinks to an external site.

Sroczynski, M., Conlin, G., Costello, E., Crombie, P., Hanley, D., Tobin, M., & Welsh, D. (2017). Continuing the creativity and connections: The Massachusetts initiative to update the nurse of the future nursing core competencies. Nursing Education Perspectives, 38(5), 233-236. http://dx.doi.org.contentproxy.phoenix.edu/10.1097/01.NEP.0000000000000200

 

 

What are the consequences for our judicial system?

The assignment for the week of October 28th will continue to review the judicial branch of state government. The focus will be on the most important question of the method of selecting judges to serve in the states and the many controversies surrounding the politics processes. The initial part of the assignment will require you to access the links entitled https://www.latimes.com/opinion/op-ed/la-oe-levinson-end-judicial-elections-20140509-story.html and

 

https://www.washingtonpost.com/opinions/why-we-should-keep-judicial-elections/2011/05/26/AGt08HCH_story.html

  Yes, the articles have opposing conclusions.  

Once you have read the files, you must construct a detailed, comprehensive, and informative two-paragraph review for each article which addresses and develops the following:

Isolate the main political controversies discussed in the articles. What are the consequences for our judicial system? How do money and politics influence judicial elections? What is the difference between judicial elections and merit retention elections? Why should there be judicial elections of any kind? What proposals are being made to reform the system and what would you recommend for reforming the system?

How can we sociologically analyze the results and reasons for not teaching this information at the K-12 level?

Video(s) for Discussion: “Slavery and the Making of America” Found at: http://topdocumentaryfilms.com/slavery-making-of-america/

Discussion Question: The writing of history is an exercise in power. The historical information taught this week is not new information; however, this historical information is rarely taught before collegiate levels of study. How can we sociologically analyze the results and reasons for not teaching this information at the K-12 level? Switching gears, how has the concept of race economically benefited the building of Corporate America?

Provide a cryptography method that will ensure vital data is encrypted. Provide an explanation of what network protocols will be used on the LAN and why.

Options #1 and #2: Comprehensive and Secure Networking Solution (Written)

Scenario

Rocky Mountain Corporation (RMC) has relocated to a new building that was previously wired and set up for a local area network (LAN). The company implemented a 50-user client/server-based wireless network, using WPA in which all printers, folders, and other resources are shared; everyone has access to everything and there is no security outside of the defaults that were in place when the system was set up.

You have been hired to secure the RMC network and ensure that the company has a properly designed network that allows for future growth (500 users in 12 months) and for the highest levels of security to protect against internal and external attacks.

RMC has scheduled a meeting with its key executives and you in order to provide you with any additional information you may need.

Instructions

In an 8- to 10-page proposal, address the following three sections and their action items to provide a comprehensive secure environment:

Section 1: Topology (type of network) and Network Devices

RMC needs to set up a network; it requires clarification regarding the type of network (or topology) in order to properly configure the connections among all PCs within the organization. The company is looking for guidance regarding the type of network devices that will connect devices to the local area network (LAN).

  • The company asks that you explain what internal and external networking components are required (explain each and justify why you chose the network devices you did).
  • Provide a cryptography method that will ensure vital data is encrypted. Provide an explanation of what network protocols will be used on the LAN and why.
  • Ensure that the network has the capacity to:
    • Connect all users to company resources (e.g. printers, scanners, and other items);
    • Provide file sharing options;
    • Manage these resources in a central location;
    • Allow for internal users to access the internet; and,
    • Allow external users and vendors to access the LAN remotely.
  • Your proposal should include budgetary cost estimates for the chosen topology.

Section 2: IP Infrastructure

RMC has asked that you provide details regarding an IP structure (which includes static, DHCP—or the possibility of both—and proper IP class assignment), which is mindful of the company’s expectation of continued growth.

  • Provide a remote access plan to ensure that users who access the network remotely do so in a secure and efficient manner.

Section 3: Security

Basic security has been in place and now the company would like you to make this a more secure facility in hopes of protecting against internal and external security threats.

  • Generate a plan to provide secure access control methods for all internal-user access including a viable password policy, which includes complexity, duration, and history requirements.
  • Provide a thorough plan to protect the network from malware and various types of malicious attacks.

Submission Requirements

Your proposal should include all of the bulleted elements in the three sections above, with support, detail, and elaboration for each section explicitly grounded in knowledge from the assigned readings and media along with outside sources.

  1. Your paper must be 8-10 pages in length, not including the required cover and references pages.
  2. Include a minimum of six sources. (For each of the three sections, include at least two scholarly references as well as material from the Network Pro LabSim.) The CSU-Global Library is a great place to find your sources.
    • You cannot use your textbook as your primary source of information. You must draw on other sources such as books, websites, business and trade journals, legal and compliance journals, government agencies, professional associations, and industry standards, for example.
    • Visit the Library’s special research guide(Links to an external site.) for this discipline.
    • If you have questions about the format or content of references, discuss it with your instructor.
  3. Ensure your entire document, including citations of sources, is in conformity with the CSU-Global Guide to Writing and APA(Links to an external site.). Visit the CSU Global Writing Center (Links to an external site.) to find numerous guides on how to write and research papers including an APA template paper (Links to an external site.).
  4. Your submission should include the following (title each portion accordingly):
    • Cover page.
    • Abstract: The abstract is an “executive overview” of your paper. It must be a 50- to 100-word summary that would be appropriate to present to a manager. The abstract provides the reader with the essence of your project without reading the paper in its entirety.
    • Table of Contents: This lists the sections of your paper with corresponding page numbers. Include tables and figures (if you have more than two in your paper), and any appendices.
    • Introduction: In this section, state the basis of the Detailed Technical Proposal—Comprehensive and Secure Solution example that you will be presenting. Discuss how this analysis will be based upon the concepts studied in the course.
    • Body of the paper: Include discussion, implications, and conclusion/recommendations. Provide a thorough discussion of your findings and the implications of your study. Use as headings each of the three sections under Instructions.
  5. Review the Portfolio Project Grading Rubric in the Module 8 folder.

 

Examine the global consumer trends that Fyre Festival leverage (include a definition of a consumer trend)

WRITING YOUR ASSIGNMENT:
 This assignment must be completed individually.
 You must use the Harvard referencing system.
 Your work must indicate the number of words you have used. Written assignments must not exceed the specified maximum number of words. When a written assignment is marked, the excessive use of words beyond the word limit is reflected in the academic judgement of the piece of work which results in a lower mark being awarded for the piece of work (regulation 6.74).

ASSIGNMENT Case Study
A service blueprint is a diagram that visualizes the relationships between different service components. They can be a particularly useful tool for outlining the customer experience. A blueprint will describe the critical service steps objectively and depict them so that employees, customers and managers alike know what the service is, can see their role in its delivery, and understand all the steps and flows involved in the service process. Careful analysis of each contact point in the blue print will reveal where problems might occur so they can be anticipated and avoided (Hudson and Hudson, 2017).
Famous models on yachts! Exclusive island once owned by Pablo Escobar! Those  were just some of the selling points for Fyre Festival, a supposedly opulent music weekend that was scheduled to begin in the Bahamas on Thursday, with “first-class culinary experiences and a luxury atmosphere,” along with performances by G.O.O.D.
Music, Major Lazer, Migos and more.
Promoted by Instagram influences including Kendall Jenner, Bella Hadid and Emily Ratajkowski as a never-before-seen V.I.P. event, the gathering — with weekend ticket packages starting around $1,200 and topping six-figures with extras — was supposed to compete in an increasingly elaborate landscape of boutique music festivals that have sprung up in the wake of Coachella.
But when guests arrived on the island of Great Exuma for the inaugural weekend, they found something closer to “Survivor”: grounds that were woefully lacking in the promised amenities, replaced instead by dirt fields, soggy tents and folding chairs (Coscarelli and Ryzik, 2017).
ASSIGNMENT Task One Using secondary research, provide an overview of Fyre Festival. Include its history, the demographic profile of its target market and any global consumer trends it follows. (1000 words) 30 marks
Assessment Criteria:
 Knowledge and understanding of the Fyre Festival and its demographic profile of customers.
 Knowledge and understanding of the global consumer trends that Fyre festival leverage the likely expectations of a typical Fyre Festival customer.
 Ability to demonstrate Referencing, a bibliography and effective communication
Task one outline:
o Overview
o Examine the demographic profile of Fyre Festival customers (include a definition of a demographic profile)
o Examine the global consumer trends that Fyre Festival leverage (include a definition of a consumer trend)
o Based on your research, describe the likely expectations of a typical Fyre Festival customer.
ASSIGNMENT Task Two
Based on evidence from your secondary research, create a service blueprint to depict the journey of a Fyre Festival customer. Using the blueprint, identify where the service failure occurred and outline the consequences. (2000 words) 60 marks
Assessment Criteria:
 Knowledge and understanding of the customers service journey at the Fyre Festival.
 Knowledge and understanding of the onstage and back stage interactions and support processes at the Fyre Festival customer.
 Ability to apply a service blueprint and outline the consequences of service failure and make recommendations on how to recover service at the Fyre Festival.
 Ability to demonstrate Referencing, a bibliography and effective communication.
Task two outline:
o Examine a Fyre Festival customer’s service journey
o Describe the physical evidence of the service journey
o Identify the “On Stage” interactions (touchpoints) with team members
o Identify the “Back Stage” interactions
o Identify the support processes
o Apply the knowledge to a service blueprint diagram and include customer emotions, the line of interaction, the line of visibility and the line of internal interaction (template on the VLE)
o Identify where the service failure occurred
o Outline the consequences of the service failure and make recommendations on how to recover the service.
Referencing, bibliography and effective communication (10 marks)
Reading List
Coscarelli, J. and Melena Ryzik, M., 2017. Fyre Festival, a Luxury Music Weekend, Crumbles in the Bahamas. NY Times [online] 28 April. Available at: <https://www.nytimes.com/2017/04/28/arts/music/fyre-festival-ja-rule-bahamas.html> [Accessed 30 July 2019].
Gibbons, S., 2017. Service Blueprints: Definition. [online] 27 August. Available at: <https://www.nngroup.com/articles/service-blueprints-definition/> [Accessed 30 July 2019].
Hudson, S. and Hudson, L., 2017. Customer Service for Hospitality and Tourism. Oxfordshire: Goodfellow Publishers Ltd.
Example Blueprint

Explain individual and group behaviours within the workplace and how this could impact on the implementation of effective management practices.

Learning Outcomes Assessed
1 Analyze managerial practices in the sector making recommendations for improved operational efficiency.
2 Explain individual and group behaviours and organizational structures and their impact of effective management practices.

 

Assessment Brief
 

Report – Word count – 2500 (You must keep within the 10% +/- tolerance).

Using industry examples and/or case studies as context:

-Analyze a range of managerial practices and explain how they could lead to operational efficiencies within that organization.

-Explain individual and group behaviours within the workplace and how this could impact on the implementation of effective management practices.

-Explain various organizational structures and how they too could impact on the implementation of effective management practices.

Your work must be fully referenced and include a reference list in accordance with the B&FC referencing guide.